Recent content by FiguringThingsOut

Good advice thanks, and we're definitely gonna be more diligent about keeping an eye on the customers moving forward. @quincy @Zigner @adjusterjack When the customer originally signed up to our website, he was using his actual name and had a PayPal account under his name. After we banned him...

@adjusterjack throughout this week we have issued the person in question around $6,000 in refunds and have maybe $1,000 to $1,500 more to issue them, then 99.9% of their unfulfilled merchandise/unused gift cards will be refunded. While it hurts financially right now, the absurd discounts and...

Thank you both for the replies. @Zigner I am hesitant to specify the states where this is taking place for fear that this post could be discovered by interested parties, but perhaps I'm just being paranoid? You're right, we're just gonna do it in terms of creating a full archive of all of our...

Hi guys this is a detailed situation regarding a small e-commerce business and a predatory customer, we hope you’ll read this and let us know your thoughts. At the end we have some questions regarding the situation and advice/thoughts would be appreciated. We had a customer who started placing...