What is the name of your state?What is the name of your state?What is the name of your state? New York.
I rented a truck several months ago from a very incomeptent group of people. I requested insurance and was told I had it. There was an accident and they told me I was not insured for the type of damage involved, leaving me with a very large financial exposure. There are a few unusual facts.
1. I showed up to rent the truck at about 9:45am. They attempted to fill out the contract and go over it with me. They failed. By 11 am I was faced with cancelling the move, a serious problem, or taking the truck without ever looking at the contract. I took the truck after they assured me I had insurance. They also asked me to sign a document indicating I had gone over safety procedures with them. They said they would go over them with me momentarily. They later refused to go over them with me.
2. I took the truck but then thought about it. I called them twice before I got in touch with them. I told them I wanted to return and get the contract with proof of insurance. Again, they refused. They indicated they had done this before and I was fine. The assured me I had insurance and told me they would give me a copy of the contract when I brought the truck back.
3. When I returned with the truck, they told me the damage was covered under the insurance and they charged me on the contract for the insurance.
Now they said the damage was not covered and I was responsible to determine the meaning of the terms in the insurance contract which explained what was not covered before I took the truck. The contract also states the loss and damage waiver is not insurance. They told me I had insurance and refused to let me see the contract until I returned the truck. They also placed me in a pressured situation by refusing to tell me they were having serious problems completing the form so I had no alternates to rent the truck. Had they told me about the nature of the insurance, I would have cancelled the move. Finally, their failure to go over the safety features with me was the cause of the accident. Can they do this to me? Thanks.
sk
I rented a truck several months ago from a very incomeptent group of people. I requested insurance and was told I had it. There was an accident and they told me I was not insured for the type of damage involved, leaving me with a very large financial exposure. There are a few unusual facts.
1. I showed up to rent the truck at about 9:45am. They attempted to fill out the contract and go over it with me. They failed. By 11 am I was faced with cancelling the move, a serious problem, or taking the truck without ever looking at the contract. I took the truck after they assured me I had insurance. They also asked me to sign a document indicating I had gone over safety procedures with them. They said they would go over them with me momentarily. They later refused to go over them with me.
2. I took the truck but then thought about it. I called them twice before I got in touch with them. I told them I wanted to return and get the contract with proof of insurance. Again, they refused. They indicated they had done this before and I was fine. The assured me I had insurance and told me they would give me a copy of the contract when I brought the truck back.
3. When I returned with the truck, they told me the damage was covered under the insurance and they charged me on the contract for the insurance.
Now they said the damage was not covered and I was responsible to determine the meaning of the terms in the insurance contract which explained what was not covered before I took the truck. The contract also states the loss and damage waiver is not insurance. They told me I had insurance and refused to let me see the contract until I returned the truck. They also placed me in a pressured situation by refusing to tell me they were having serious problems completing the form so I had no alternates to rent the truck. Had they told me about the nature of the insurance, I would have cancelled the move. Finally, their failure to go over the safety features with me was the cause of the accident. Can they do this to me? Thanks.
sk