Any law that requires company to replace incorrect item

[bb99420]

Heres the situation:

I have a power supply from a custom built computer that may be bad. Over the past few months I realized that they had sent me the wrong model ( a better version) in the correct model's box and label on power supply. If the the power supply is bad, is there any law that requires the company to replace the product with the incorrect one that they sent out? The brand is Taiwanese based but has US branches. I am in PA if that matters..

Thanks in advance

 

[tranquility]

No law at all. You would get a replacement under warranty, a contract. That contract would rule. And, if it is like most warranties, it will not say the exact part is required but one that works.

 

[swalsh411]

Power supplies are not that expensive nor hard to replace. Sometimes they last for a decade or more. Sometimes they go bad quickly.

 

[sandyclaus]

Heres the situation:

I have a power supply from a custom built computer that may be bad. Over the past few months I realized that they had sent me the wrong model ( a better version) in the correct model's box and label on power supply. If the the power supply is bad, is there any law that requires the company to replace the product with the incorrect one that they sent out? The brand is Taiwanese based but has US branches. I am in PA if that matters..

Thanks in advance

It seems to me that what you received was you got something BETTER than what you expected. When is that ever a bad thing, especially if you didn't have to pay the higher price for the higher quality item?

Just because it may have been defective doesn't mean that it was defective BECAUSE it was the better quality version of what you ordered. Your argument makes no sense.

 

[OHRoadwarrior]

OP simply wants to know if he can demand the deluxe model he was shipped for no extra charge before. Sorry, a standard warranty gets you standard warranty parts.

 

[browndavid]

I dont think so there is any law for it.. you can contact with them and simply replace it..