CA
Sequence of events for my car towing problem. This is the email I wrote to the HOA company.
Hi Mori,
I have been living at the community for the past 5 years. I am generally satisfied with the place and never had any complaints on the workings of board/HOA.
But I want to raise a complaint through this email. I want to contest the unlawful towing of my car on June 2, 2018 at 1:16 pm.
To give you some background. The car ,Toyota corolla <plate number>, in question is a rental car, which I got on May 21 at around 6:15 PM. I had parked my car in one of the parking spots outside my house. Please note that when I parked my car, there was a big truck in front of my car. I will come back to this point why it is important, later in the email.
On first 2 days, I forgot to put the parking tag, as a result I was issued 2 GREEN citations on the driver's window , On the 3rd day, i.e on 23 May morning 6 am, I put a parking tag on the car, and removed the stickers (citation for no tag). On the following days, I did not see any citation on the car, therefore thought that all is well with the car. I had to go out of town after 4-5 days, and the car was stay put in the parking spot.
On June 6, I realized that the car was not in the usual parking spot and got panicked. I also spoke to you about that, and you informed me about the towing of my car at the behest of the board. I got my car released the same day (had to pay for 5 days storage and 250 towing amounting to $665) .
The reason cited on the receipt was, that the car was parked in multiple spots. and was there over 72 hours.
I feel that I am unlawfully charged for something which is not my fault because of the following reasons.
1) On going back and checking the parking spot, I noticed that there are no parking spot markings for cars. No one can judge what a multi-spot is. I have attached pictures in the email for the parking spot.
2) Also, when I parked the car, as I mentioned earlier, there was a big truck parked in front of my car, which took 1.5 space already, so after the truck was removed, my car appeared occupying multi-spot. This is unfair to me, since I had no clue about this.
3) there was no third warning on the car, which I could have noticed and parked it correctly. I did not find any green tag on the window. It is only fair to expect such a warning.
4) If my car was not following any parking rules, why was it not towed after 4-5 days (may 25-26), it got towed almost after 10 days, how can someone daily check on a car on whether it is parked correctly or not.
I feel the point 1 is the biggest issue which board has to resolve, if they give a citation for multi-spot, residents expect clear markings on the parking spots, to make a decision of what a multi-spot is. We cannot just assume things here.
I request that my money be returned. I have attached pictures and receipt.
On talking to HOA, multiple times, they have told me various stories,
a) First they told me that my car was towed because of multi-car parking spot.
b) then they denied that and told me that it was towed because of no tag. However I had the tag.
c) on the receipt from the towing company , the reason for tow was mentioned as following (verbatim)
"Store Multiple spaces,
Other Over 72 Hours, Multiple request, HOA Request
Sequence of events for my car towing problem. This is the email I wrote to the HOA company.
Hi Mori,
I have been living at the community for the past 5 years. I am generally satisfied with the place and never had any complaints on the workings of board/HOA.
But I want to raise a complaint through this email. I want to contest the unlawful towing of my car on June 2, 2018 at 1:16 pm.
To give you some background. The car ,Toyota corolla <plate number>, in question is a rental car, which I got on May 21 at around 6:15 PM. I had parked my car in one of the parking spots outside my house. Please note that when I parked my car, there was a big truck in front of my car. I will come back to this point why it is important, later in the email.
On first 2 days, I forgot to put the parking tag, as a result I was issued 2 GREEN citations on the driver's window , On the 3rd day, i.e on 23 May morning 6 am, I put a parking tag on the car, and removed the stickers (citation for no tag). On the following days, I did not see any citation on the car, therefore thought that all is well with the car. I had to go out of town after 4-5 days, and the car was stay put in the parking spot.
On June 6, I realized that the car was not in the usual parking spot and got panicked. I also spoke to you about that, and you informed me about the towing of my car at the behest of the board. I got my car released the same day (had to pay for 5 days storage and 250 towing amounting to $665) .
The reason cited on the receipt was, that the car was parked in multiple spots. and was there over 72 hours.
I feel that I am unlawfully charged for something which is not my fault because of the following reasons.
1) On going back and checking the parking spot, I noticed that there are no parking spot markings for cars. No one can judge what a multi-spot is. I have attached pictures in the email for the parking spot.
2) Also, when I parked the car, as I mentioned earlier, there was a big truck parked in front of my car, which took 1.5 space already, so after the truck was removed, my car appeared occupying multi-spot. This is unfair to me, since I had no clue about this.
3) there was no third warning on the car, which I could have noticed and parked it correctly. I did not find any green tag on the window. It is only fair to expect such a warning.
4) If my car was not following any parking rules, why was it not towed after 4-5 days (may 25-26), it got towed almost after 10 days, how can someone daily check on a car on whether it is parked correctly or not.
I feel the point 1 is the biggest issue which board has to resolve, if they give a citation for multi-spot, residents expect clear markings on the parking spots, to make a decision of what a multi-spot is. We cannot just assume things here.
I request that my money be returned. I have attached pictures and receipt.
On talking to HOA, multiple times, they have told me various stories,
a) First they told me that my car was towed because of multi-car parking spot.
b) then they denied that and told me that it was towed because of no tag. However I had the tag.
c) on the receipt from the towing company , the reason for tow was mentioned as following (verbatim)
"Store Multiple spaces,
Other Over 72 Hours, Multiple request, HOA Request
