Collection agency refuses to give any legally binding document

[rk47]

Hello

I am from Massachusetts, I have a defaulted loan with Navient. Central Credit agency is representing Navient as the collection agency. I have reached to an agreement to settle my debt.
The problem is that they refuse to give any legally binding document, nor would they communicate via email or regular mail. Everything is done verbally over the phone.

What can I do to make sure that after I write them a cheque, they will update my credit report as settled and paid in full, as they promised over the phone.

Is it possible I can settle this in the court without a lawyer ?

Thanks

Russ

 

[Just Blue]

Hello

I am from Massachusetts, I have a defaulted loan with Navient. Central Credit agency is representing Navient as the collection agency. I have reached to an agreement to settle my debt.
The problem is that they refuse to give any legally binding document, nor would they communicate via email or regular mail. Everything is done verbally over the phone.

What can I do to make sure that after I write them a cheque, they will update my credit report as settled and paid in full, as they promised over the phone.

Is it possible I can settle this in the court without a lawyer ?

Thanks

Russ

Based on the spelling of "cheque" I will guess you are not from Mass.

 

[justalayman]

Did central credit agency purchase the debt or are they collecting on behalf of Navient?

If they refuse to communicate via written means and refuse to provide your agreement in writing, you can figure it’s not going to be upheld or even acknlowdged should you make a large payment. There is no reason to not document the agreement if they actually will follow through with it.


Just a bit of info regarding Navient.

https://www.google.com/amp/s/www.forbes.com/sites/zackfriedman/2017/01/20/navient/amp/

 

[Taxing Matters]

Hello

Is it possible I can settle this in the court without a lawyer ?

Settle it how? The court cannot impose a payment plan on the creditor or force it to provide you with any written confirmation of your agreement. If you were to sue the creditor to ask for that, the creditor would likely counter sue for a judgment on the debt, which would generally be counter productive for you as it would accelerate the collection process.

 

[FlyingRon]

They're not obliged to provide what you are asking unless they choose to file against you in court. As for debt validation, all they have to do is verify that the debt is yours, but they don't have to give you proof. If you think you really don't owe the debt, you can protest it with the individual credit agencies, but again, they don't have to provide you any proof.