What is the name of your state (only U.S. law)? AL
I had a very interesting situation yesterday and am wondering what I should do. I was reviewing my checking account online and noticed that some money had been transferred out of my account. I immediately thought that someone had been given funds from my account by mistake.
I called the credit union and told them about it and asked them to look into it. I was put on perpetual hold and the customer service rep then came back and said she had looked at it and asked if I had written a check for $x to x person. I said yes, but the amount that was taken from my account was far in excess of the check amount, and also the check was not displayed online in the account as was the normal practice. She gave me the impression that everything was as it should be and said she would leave a message for the teller who actually ran the transaction to call me, who just happened to be unavailable at that time. I asked if they had the check there, the rep said no.
I called back later and happened to get the same customer service rep (which I didn't realize initially). I told the person I was having a problem with money being removed from my account and needed assistance. I was again put off and told that they were still "investigating."
Well, much later I got the original teller who ran the transaction. She proceeded to question me about a check I had written for $x to person x. I said yes. She tells me then that they transferred the money (no need to transfer since sufficient funds were in the account the check was drawn on) for the check and then tells me "weren't you in here and did person x bring this check in?" I said I was not in. I presume that if you have it then the person the check was written to brought it in to cash, but the check was not for the amount transferred, and the check was "cashed" on a totally different account.
The check that I was initially told they "didn't have" was all of a sudden there, and she was reading the name, amount, etc., and telling me that I was in the bank authorizing excess sums (and banks fees) for accessing an account which had nothing to do with this check. When I told the teller to just post the check online, she clammed up, and refused to talk any further without a supervisor. I thought she was going to hang up on me.
Later (I guess after they couldn't come up with a convincing lie after telling me that I had authorized their actions) this teller calls me and tells me she made a mistake and was sorry. Ok. It wasn't a mistake. There were too many actions taken with multiple accounts for it to be a mistake. All they were supposed to do was cash a check and this teller tried to cover up what she was doing, especially by not posting the original check online as is the usual policy. All of these moves had bank fees attached, and they were not even initially willing to admit what they had done and pin the whole thing on me.
Is there an organization that has authority over credit unions that can take a look at this? This isn't the first problem I've had with this bank. Thanks
I had a very interesting situation yesterday and am wondering what I should do. I was reviewing my checking account online and noticed that some money had been transferred out of my account. I immediately thought that someone had been given funds from my account by mistake.
I called the credit union and told them about it and asked them to look into it. I was put on perpetual hold and the customer service rep then came back and said she had looked at it and asked if I had written a check for $x to x person. I said yes, but the amount that was taken from my account was far in excess of the check amount, and also the check was not displayed online in the account as was the normal practice. She gave me the impression that everything was as it should be and said she would leave a message for the teller who actually ran the transaction to call me, who just happened to be unavailable at that time. I asked if they had the check there, the rep said no.
I called back later and happened to get the same customer service rep (which I didn't realize initially). I told the person I was having a problem with money being removed from my account and needed assistance. I was again put off and told that they were still "investigating."
Well, much later I got the original teller who ran the transaction. She proceeded to question me about a check I had written for $x to person x. I said yes. She tells me then that they transferred the money (no need to transfer since sufficient funds were in the account the check was drawn on) for the check and then tells me "weren't you in here and did person x bring this check in?" I said I was not in. I presume that if you have it then the person the check was written to brought it in to cash, but the check was not for the amount transferred, and the check was "cashed" on a totally different account.
The check that I was initially told they "didn't have" was all of a sudden there, and she was reading the name, amount, etc., and telling me that I was in the bank authorizing excess sums (and banks fees) for accessing an account which had nothing to do with this check. When I told the teller to just post the check online, she clammed up, and refused to talk any further without a supervisor. I thought she was going to hang up on me.
Later (I guess after they couldn't come up with a convincing lie after telling me that I had authorized their actions) this teller calls me and tells me she made a mistake and was sorry. Ok. It wasn't a mistake. There were too many actions taken with multiple accounts for it to be a mistake. All they were supposed to do was cash a check and this teller tried to cover up what she was doing, especially by not posting the original check online as is the usual policy. All of these moves had bank fees attached, and they were not even initially willing to admit what they had done and pin the whole thing on me.
Is there an organization that has authority over credit unions that can take a look at this? This isn't the first problem I've had with this bank. Thanks
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