eerelations
Senior Member
Yes, I will concede that he didn't try to pay by writing checks on his own. I'm by no means convinced that he had any obligation to do so.
He was told by Payroll that he didn't have to do anything (which means, I think, "up to and including writing cheques"), that Payroll would fix it all for him.
I agree with cbg on this, the OP did what he was supposed to do to try to fix this.