What is the name of your state (only U.S. law)? Indiana
Three weeks ago we had an alarm system partially installed. They wired the alarm on our doors but did not have the proper equipment to do the window alarm. We only wanted wanted alarms on the first door. They made another appointment a few days later to install this alarm. They did not show. 9 days and three no show appointments later they came out and installed the alarm. They also installed one on the second floor that we specifically stated we did not want. The next day they took 150.00 out of our checking account to pay for the unwanted alarm. When I called to complain, I was told since it was paid for we might as well keep it. That night, and every night for the next 4 nights our alarm went off two or three times a night. these alarms not only woke us, but our next door neighbor. They finally came out to "fix" it. That night not only did the alarm go off, but the keypad would no longer silence the alarm. The monitoring company got a tech on the phone who instructed my husband how to totally disconnect the system as it was now the only way to make the s siren turn off. They have refused to answer our phone calls although we have left dozens of messages on their machine. Finally I gave them 24 hours to contact me or I would take action. They still never called me, but instead they took out their 40.00 monthly monitoring payment on the 29th. Our contract states this would be taken out on the 6th of the month, beginning November 6th. So here we sit, hundreds of dollars later, with no alarm and no response from the company other than their acting like they have totally free access to our checking accounts. I am planning on turning them into our state Attorney General, but I was wondering if we would also have a small claims case where we can force them to remove the system and get if not all at least some of our money back and the 5 year monitoring contract voided. I have excellent records (a diary that is currently 5 pages long), bank records ect. I just did not want to bore you with a play by play here.What is the name of your state (only U.S. law)?
Three weeks ago we had an alarm system partially installed. They wired the alarm on our doors but did not have the proper equipment to do the window alarm. We only wanted wanted alarms on the first door. They made another appointment a few days later to install this alarm. They did not show. 9 days and three no show appointments later they came out and installed the alarm. They also installed one on the second floor that we specifically stated we did not want. The next day they took 150.00 out of our checking account to pay for the unwanted alarm. When I called to complain, I was told since it was paid for we might as well keep it. That night, and every night for the next 4 nights our alarm went off two or three times a night. these alarms not only woke us, but our next door neighbor. They finally came out to "fix" it. That night not only did the alarm go off, but the keypad would no longer silence the alarm. The monitoring company got a tech on the phone who instructed my husband how to totally disconnect the system as it was now the only way to make the s siren turn off. They have refused to answer our phone calls although we have left dozens of messages on their machine. Finally I gave them 24 hours to contact me or I would take action. They still never called me, but instead they took out their 40.00 monthly monitoring payment on the 29th. Our contract states this would be taken out on the 6th of the month, beginning November 6th. So here we sit, hundreds of dollars later, with no alarm and no response from the company other than their acting like they have totally free access to our checking accounts. I am planning on turning them into our state Attorney General, but I was wondering if we would also have a small claims case where we can force them to remove the system and get if not all at least some of our money back and the 5 year monitoring contract voided. I have excellent records (a diary that is currently 5 pages long), bank records ect. I just did not want to bore you with a play by play here.What is the name of your state (only U.S. law)?
). If the installer that you used is a franchisee (ADT, Brinks, etc), a call to corporate might stir something up, too.