What is the name of your state (only U.S. law)? NJ
My husband and I had plane txs booked, but that flight was canceled so we had to find another flight. The only other non-stop flight was from JFK to BCN on Delta. We had never flown on Delta, so we had no Frequent Flier(FF) miles for an upgrade, as we would have on another airline. But I went online and signed up for the SkyMiles anyway.
When I was signing up I saw I could buy miles, so I called and asked how much, and the guy I talked to told me it would be over $5,000 per person. That was too much for me, so I thanked him and hung up. I called back again to see if there was anything else I could do. When I called and spoke with her I told her I had a bad back and was disabled. I was going to have a had time sitting in coach for that long flight. She suggested I get the
"Amex Delta Card" then I would get 25,000 skymiles. She said that would cover one upgrade and we could pay for the other, and that would be $1900.00.
So I got the Amex card, even though I didn't want or need another credit card. And they wouldn't let me upgrade. I wrote to them and explained everything, just like I did here, and they wrote back and told me they would not upgrade me just because I was disabled. I was so taken aback by that. How dare they, I just wanted them to honor the price I was quoted, but they were just being obtuse. They would not let me pay for an upgrade.
I sent an email trying to make a formal complaint against this lady that was stone walling me, but they just treated me like I didn't matter and that my complaint wasn't valid.
I was also told I could check at the airport for upgrades, I get to the airport, and they tell me all international upgraded have to be done 24 hrs ahead of time. This is the supervisor I'm talking to, she looks up our reservation and says " well, their is a note here from Susan Curtis, that we can't upgrade you for free because of your back" She black balled me from every angle.
The same thing happened the night before we were to fly home. I called Delta to see if I could get the upgrade. I would pay for one seat, my husband would just stay in coach. I called and was told I with all the fees it would be about $1200. I told them I would have to call them right back. So I talked to my husband, and called back. They looked up my name and reservation, then transfered me to someone that told me it would cost me full fair. I couldn't pay that.
So what this boils down to is, I feel, since I am disabled I was taken advantage of. I was told that if I got that credit card I would be upgraded and that did not happen, to me that's unfair and deceptive. I also feel that I was dismissed when I wrote to complain to Delta, and I would like to sue for discrimination and rights violation.What is the name of your state (only U.S. law)?
My husband and I had plane txs booked, but that flight was canceled so we had to find another flight. The only other non-stop flight was from JFK to BCN on Delta. We had never flown on Delta, so we had no Frequent Flier(FF) miles for an upgrade, as we would have on another airline. But I went online and signed up for the SkyMiles anyway.
When I was signing up I saw I could buy miles, so I called and asked how much, and the guy I talked to told me it would be over $5,000 per person. That was too much for me, so I thanked him and hung up. I called back again to see if there was anything else I could do. When I called and spoke with her I told her I had a bad back and was disabled. I was going to have a had time sitting in coach for that long flight. She suggested I get the
"Amex Delta Card" then I would get 25,000 skymiles. She said that would cover one upgrade and we could pay for the other, and that would be $1900.00.
So I got the Amex card, even though I didn't want or need another credit card. And they wouldn't let me upgrade. I wrote to them and explained everything, just like I did here, and they wrote back and told me they would not upgrade me just because I was disabled. I was so taken aback by that. How dare they, I just wanted them to honor the price I was quoted, but they were just being obtuse. They would not let me pay for an upgrade.
I sent an email trying to make a formal complaint against this lady that was stone walling me, but they just treated me like I didn't matter and that my complaint wasn't valid.
I was also told I could check at the airport for upgrades, I get to the airport, and they tell me all international upgraded have to be done 24 hrs ahead of time. This is the supervisor I'm talking to, she looks up our reservation and says " well, their is a note here from Susan Curtis, that we can't upgrade you for free because of your back" She black balled me from every angle.
The same thing happened the night before we were to fly home. I called Delta to see if I could get the upgrade. I would pay for one seat, my husband would just stay in coach. I called and was told I with all the fees it would be about $1200. I told them I would have to call them right back. So I talked to my husband, and called back. They looked up my name and reservation, then transfered me to someone that told me it would cost me full fair. I couldn't pay that.
So what this boils down to is, I feel, since I am disabled I was taken advantage of. I was told that if I got that credit card I would be upgraded and that did not happen, to me that's unfair and deceptive. I also feel that I was dismissed when I wrote to complain to Delta, and I would like to sue for discrimination and rights violation.What is the name of your state (only U.S. law)?