What is the name of your state? OH
My girlfriend has a car loan through Wells Fargo. Apparently, back in February, WF had stopped taking payments out automatically from her account, as was agreed to when the loan was first obtained. Upon discovering this in the beginning of March, she had called them several times to try to rectify this problem.
She would call and give her checking information, and would then be told by the representative that everything was okay. A few days later, we would receive a leeter in the mail verifying that payment for $xxx was posted on whatever date. Yet, they still did not take the money out. Numerous calls later, there seemed to be no resolution. We have 6 or 7 of these letters stating that they had posted the payments....
Now, we have repo men knocking on the door and stalking our home. WF finally stated that they show where payments were made, but returned "non-existent account", meaning that they were apparently entering the info wrong. They never told us that this was the issue until after the repo threats. Unfortunately, the money that was in the account that WF was supposed to take out almost 2 months ago had to be used for other bills.
Does anyone have any suggestions? We will be speaking to a credit counselor on Thursday.
Thanks!What is the name of your state?
My girlfriend has a car loan through Wells Fargo. Apparently, back in February, WF had stopped taking payments out automatically from her account, as was agreed to when the loan was first obtained. Upon discovering this in the beginning of March, she had called them several times to try to rectify this problem.
She would call and give her checking information, and would then be told by the representative that everything was okay. A few days later, we would receive a leeter in the mail verifying that payment for $xxx was posted on whatever date. Yet, they still did not take the money out. Numerous calls later, there seemed to be no resolution. We have 6 or 7 of these letters stating that they had posted the payments....
Now, we have repo men knocking on the door and stalking our home. WF finally stated that they show where payments were made, but returned "non-existent account", meaning that they were apparently entering the info wrong. They never told us that this was the issue until after the repo threats. Unfortunately, the money that was in the account that WF was supposed to take out almost 2 months ago had to be used for other bills.
Does anyone have any suggestions? We will be speaking to a credit counselor on Thursday.
Thanks!What is the name of your state?