Florida
I placed an online order for a Sony TV with SonyStyle.com Sony’s official online sales outlet. I ordered a KD-34XS955N HDTV for $1699. I received a KD-34XBR970 HDTV, a less expensive set (Sony sells them for $1299). The TV was delivered by Sony’s “Premium Delivery Service”. They bring it to the house set it up for you and take the boxes and packing away.
Since both TV’s are the same size and look a lot a like it was 5 days before I discovered that I have the wrong TV. In that time I got rid of my old TV and had the DirectTV people out to install HD service and set up this TV with their box.
I called SonyStyle.com’s customer service line and it seems that Sony no longer makes the TV I ordered so they can’t replace it. They did offer to take the TV I got back and credit my account, and sell me a new one. This would be a big hassle for me since the TV is already set up and under this offer I would be without a TV for a while and my credit card would be double billed until the credit hit and someone would have to stay home again for two days one to meet the pick up people and one to meet the second TV delivery people (Sony said they could not do this on the same day). I suggested that they just let me keep the TV I got and that Sony credit my card for the difference in price. I was told that would be impossible as it not their “policy” to do this. They were however willing to sell me exactly the same model to replace this one, but it would require the double billing and pickup and delivery!
My question is what would the consequences be if I kept the TV and when my credit card bill comes I were to refuse payment to Sony of the difference in cost? Can this be done; can you refuse to pay part of a charge? Would the warranty still be good? It would sure be easier for me and Sony would still be getting fair payment.
I placed an online order for a Sony TV with SonyStyle.com Sony’s official online sales outlet. I ordered a KD-34XS955N HDTV for $1699. I received a KD-34XBR970 HDTV, a less expensive set (Sony sells them for $1299). The TV was delivered by Sony’s “Premium Delivery Service”. They bring it to the house set it up for you and take the boxes and packing away.
Since both TV’s are the same size and look a lot a like it was 5 days before I discovered that I have the wrong TV. In that time I got rid of my old TV and had the DirectTV people out to install HD service and set up this TV with their box.
I called SonyStyle.com’s customer service line and it seems that Sony no longer makes the TV I ordered so they can’t replace it. They did offer to take the TV I got back and credit my account, and sell me a new one. This would be a big hassle for me since the TV is already set up and under this offer I would be without a TV for a while and my credit card would be double billed until the credit hit and someone would have to stay home again for two days one to meet the pick up people and one to meet the second TV delivery people (Sony said they could not do this on the same day). I suggested that they just let me keep the TV I got and that Sony credit my card for the difference in price. I was told that would be impossible as it not their “policy” to do this. They were however willing to sell me exactly the same model to replace this one, but it would require the double billing and pickup and delivery!
My question is what would the consequences be if I kept the TV and when my credit card bill comes I were to refuse payment to Sony of the difference in cost? Can this be done; can you refuse to pay part of a charge? Would the warranty still be good? It would sure be easier for me and Sony would still be getting fair payment.