A
apfeldsd
Guest
I bought a light fixture from one of the big hardware outlets. I followed all the directions, including reading all the directions before beginning. When it was apparent I would not be able to complete the installation following the packaged instructions I decided to remove the decorative cover around the light socket to faciltate ease of installation. The inside of the cover had pointed serrated edges. The cover came off unexpectedly and the points inside punctured both of my thumbs, blood running down my hands; very painful and messy. The directions did not warn against removing the covers and did not warn about the serrated points inside.
Is this actionable? I wrote a letter to the company asking for an explanation about the failure to warn. Three different representatives of the company have contacted me and said they couldn't help me because they didn't know what I was asking for. One said they had sent a notification up to the manufacturer. When I asked for a copy of the notice he said I couldn't have one because it was an "in-house report." Two representatives of the company's own insurance division and the director of quality assurance have contacted me.
One of the insurance division people went so far as to say he couldn't understand "what the big deal" was. He also asked what about when you buy a chain saw, does the manual issue warnings about its use? I told him that I owned a chain saw, the manual was full of warnings and that I'd be happy to send him a copy. It got strangely quiet on his end of the conversation.
Should I persue? Some of my friends, not lawyers, have said it sounds like I was injured at least as much as someone who would slop hot coffee on themselves.
Any opinions?
Is this actionable? I wrote a letter to the company asking for an explanation about the failure to warn. Three different representatives of the company have contacted me and said they couldn't help me because they didn't know what I was asking for. One said they had sent a notification up to the manufacturer. When I asked for a copy of the notice he said I couldn't have one because it was an "in-house report." Two representatives of the company's own insurance division and the director of quality assurance have contacted me.
One of the insurance division people went so far as to say he couldn't understand "what the big deal" was. He also asked what about when you buy a chain saw, does the manual issue warnings about its use? I told him that I owned a chain saw, the manual was full of warnings and that I'd be happy to send him a copy. It got strangely quiet on his end of the conversation.
Should I persue? Some of my friends, not lawyers, have said it sounds like I was injured at least as much as someone who would slop hot coffee on themselves.
Any opinions?