In Texas...
My parents were working with a mortgage company, doing a re-finance of their home mortgage, and the re-finance was completed. A few days after this, my mother received notice that she had a "new" long-distance phone company, and since she had not requested this, she called the company to find out how this had happened. The person on the phone said my parents' service had been changed by their request via a company agent... and when the lady said the agent's name, it was the name of the loan officer who had been working with them on their re-finance. They have since had trouble getting their phone service back to Sprint from the unauthorized carrier, and upon asking this loan officer why he had changed their phone service, he initially denied this over the phone to me (saying he had not worked for the company for over three years). I contacted the company's CFO regarding the matter, and she explained how she was very concerned to hear of an allegation like this, and that this was one of the most serious things in the industry that could happen (selling a mortgage customer's information to a third-party without consent), and then said she'd begin investigating. The next morning, my mother received an e-mail apology from the loan officer, asking forgiveness for his actions and saying he'd been through a divorce and other things (and that he was resigning from the mortgage company). We then received an e-mail from the CFO saying that the loan officer had been fired/resigned.
My parents are worried that this loan officer could have done anything with their information (and he had everything, with it being a mortgage... SSNs, credit report info, maiden names, the works). Would there be any legal action they could take in terms of liability against the mortgage company?
My parents were working with a mortgage company, doing a re-finance of their home mortgage, and the re-finance was completed. A few days after this, my mother received notice that she had a "new" long-distance phone company, and since she had not requested this, she called the company to find out how this had happened. The person on the phone said my parents' service had been changed by their request via a company agent... and when the lady said the agent's name, it was the name of the loan officer who had been working with them on their re-finance. They have since had trouble getting their phone service back to Sprint from the unauthorized carrier, and upon asking this loan officer why he had changed their phone service, he initially denied this over the phone to me (saying he had not worked for the company for over three years). I contacted the company's CFO regarding the matter, and she explained how she was very concerned to hear of an allegation like this, and that this was one of the most serious things in the industry that could happen (selling a mortgage customer's information to a third-party without consent), and then said she'd begin investigating. The next morning, my mother received an e-mail apology from the loan officer, asking forgiveness for his actions and saying he'd been through a divorce and other things (and that he was resigning from the mortgage company). We then received an e-mail from the CFO saying that the loan officer had been fired/resigned.
My parents are worried that this loan officer could have done anything with their information (and he had everything, with it being a mortgage... SSNs, credit report info, maiden names, the works). Would there be any legal action they could take in terms of liability against the mortgage company?