What is the name of your state (only U.S. law)?
Hello, I am from Iowa.
I purchased a house from Company A. I have a 1st & 2nd Mortgage with Company A. I personally deliver these checks every month to the Mortgage Holder. When I went to pay my mortgage in December of 2012, I was informed that i could pay 1 payment, but the other Payment had been sold to Collection Company B. I was given a number to call, which I did and provided a check by phone for the payment. I explained to Company B that all my payments had been made, whereupon Company B asked for front and backs of payments. I sent front and back of cancelled checks for 2011 & 2012. I faxed all copies to Company B at a cost in excess of $41.00. Company B found paperwork in order, but Company A now says that part of the payment was sent back to me in error, however nothing was sent to me. The other part of the payment is "lost" and no one has an answer on where it is or what happened to it, even though i have the checks to prove they cashed the entire payment. Now Company A says they sent the partial payment to my Financial Institution, however the bank has received no funds. Now Company B says I have to pay late fees from July 2012 plus the payment Company A says they misdirected. I am a Senior on a fixed income and I can't make extra payments because funds are mishandled. I tried to give as much information as possible without getting into exact specifics or name trademark names.
What are my rights as a homeowner in this situation? What are the actions I can take when no one involved will listen? How do I go about fixing this situation? This is ruining my credit and I need help on what I can do and what needs to be done. Also any institutions you can mention that may be able to help me would be greatly appreciated.
Thank you for your help.
Hello, I am from Iowa.
I purchased a house from Company A. I have a 1st & 2nd Mortgage with Company A. I personally deliver these checks every month to the Mortgage Holder. When I went to pay my mortgage in December of 2012, I was informed that i could pay 1 payment, but the other Payment had been sold to Collection Company B. I was given a number to call, which I did and provided a check by phone for the payment. I explained to Company B that all my payments had been made, whereupon Company B asked for front and backs of payments. I sent front and back of cancelled checks for 2011 & 2012. I faxed all copies to Company B at a cost in excess of $41.00. Company B found paperwork in order, but Company A now says that part of the payment was sent back to me in error, however nothing was sent to me. The other part of the payment is "lost" and no one has an answer on where it is or what happened to it, even though i have the checks to prove they cashed the entire payment. Now Company A says they sent the partial payment to my Financial Institution, however the bank has received no funds. Now Company B says I have to pay late fees from July 2012 plus the payment Company A says they misdirected. I am a Senior on a fixed income and I can't make extra payments because funds are mishandled. I tried to give as much information as possible without getting into exact specifics or name trademark names.
What are my rights as a homeowner in this situation? What are the actions I can take when no one involved will listen? How do I go about fixing this situation? This is ruining my credit and I need help on what I can do and what needs to be done. Also any institutions you can mention that may be able to help me would be greatly appreciated.
Thank you for your help.