What is the name of your state (only U.S. law)? TX
I posted about 2 weeks ago concerning an accident where the other person was at fault.
Since the accident, the work hasn't started on my car, I can't get the Allstate Rep to call me back (Allstate is her company) and everytime I call and speak to someone, they give me different stories about the status of my claim.
Today I found out that my claim is still in the "liabilty" phase, and I told the rep that I spoke with that I wasn't the one that was cited, and that they had spoken with their insured and she verified that she was at fault. (Which the rep also verified). She said that I was supposed to give a recorded statement and hadn't done so. I explained that between my wife and I, we had left the guy handling our claim 4 separate messages because I have to get a rental and haven't been able to do so because they're dragging their feet, and he's not telling me what I need to do.
Finally, I just told her that if this was the way that they are going to conduct business (I.e. Not returning calls, I'm the one that has to call for updates, the claim rep isn't accessible) I'd rather hire an attorney.
Do you think that's the better idea consiering the circumstances?
I posted about 2 weeks ago concerning an accident where the other person was at fault.
Since the accident, the work hasn't started on my car, I can't get the Allstate Rep to call me back (Allstate is her company) and everytime I call and speak to someone, they give me different stories about the status of my claim.
Today I found out that my claim is still in the "liabilty" phase, and I told the rep that I spoke with that I wasn't the one that was cited, and that they had spoken with their insured and she verified that she was at fault. (Which the rep also verified). She said that I was supposed to give a recorded statement and hadn't done so. I explained that between my wife and I, we had left the guy handling our claim 4 separate messages because I have to get a rental and haven't been able to do so because they're dragging their feet, and he's not telling me what I need to do.
Finally, I just told her that if this was the way that they are going to conduct business (I.e. Not returning calls, I'm the one that has to call for updates, the claim rep isn't accessible) I'd rather hire an attorney.
Do you think that's the better idea consiering the circumstances?