What is the name of your state (only U.S. law)? va
Uhaul rented me a truck whose fuel neck (the part where you put gas in which then connects to the tank) was so bent and mangled, I couldn't put gas in without gas spilling back out. I could put in about a quart at a time, then it would spill back out. I thought maybe there was a defective mechanism in the tank preventing gas from going in too quickly...It took 20 minutes to put in 8 gallons. I asked another gas patron to see if there was something I wasn't doing right, and he looked UNDER the gas intake area and discovered a mangled piece of metal, which he said may be constricting the gas going into the tank. I pulled over at a Burger King and called Uhaul to explain the problem. 90 minutes later, a local service guy showed up to work on the problem. The hose was so bent and flattened that he couldn't fix it. He said it probably got that way when someone changed a tire on the truck. (i.e. not me) I then spent 6 hours in the sun waiting for them to see what they could do about getting the part fixed or replaced. The part could not be fixed, it was flattened so much, so I was told I had to wait until the morning to get it fixed. After another HOUR on the phone, in the heat, Uhaual finally had me put up in a hotel until they could fix it. The truck was left with the neck OFF, allowing gas in the tank to be free to the air. I was supposed to DRIVE this to a hotel according to the service person, but Uhaul agreed it was unsafe to do so.
I feel they should NEVER have rented this truck to me, since the damage was done during a tire change prior to my renting it, and because of their negligence, any number of bad things could have occurred. Is this something to sue them over?
Uhaul rented me a truck whose fuel neck (the part where you put gas in which then connects to the tank) was so bent and mangled, I couldn't put gas in without gas spilling back out. I could put in about a quart at a time, then it would spill back out. I thought maybe there was a defective mechanism in the tank preventing gas from going in too quickly...It took 20 minutes to put in 8 gallons. I asked another gas patron to see if there was something I wasn't doing right, and he looked UNDER the gas intake area and discovered a mangled piece of metal, which he said may be constricting the gas going into the tank. I pulled over at a Burger King and called Uhaul to explain the problem. 90 minutes later, a local service guy showed up to work on the problem. The hose was so bent and flattened that he couldn't fix it. He said it probably got that way when someone changed a tire on the truck. (i.e. not me) I then spent 6 hours in the sun waiting for them to see what they could do about getting the part fixed or replaced. The part could not be fixed, it was flattened so much, so I was told I had to wait until the morning to get it fixed. After another HOUR on the phone, in the heat, Uhaual finally had me put up in a hotel until they could fix it. The truck was left with the neck OFF, allowing gas in the tank to be free to the air. I was supposed to DRIVE this to a hotel according to the service person, but Uhaul agreed it was unsafe to do so.
I feel they should NEVER have rented this truck to me, since the damage was done during a tire change prior to my renting it, and because of their negligence, any number of bad things could have occurred. Is this something to sue them over?
