W
wmarkwilson
Guest
I received a telephone call from cindy.hayle@ins.gte.com this morning regarding my complaint against Verizon DSL. She indicated that the Vice president of Verizon had forwarded my complaint to her office and that she and her manager were working on the matter and would advise me of any change or progress on my order. However she did not have even a guess as to when I might expect Verizon to deliver. Nor could she explain, other than to blame an insufficiently tested process, why each of my 2 orders had been so pathetically mishandled. Ms. Hayle offered no incentives whatsoever except, "you have my number" and "I'll call you with any news..." She explained that some kind of hardware was on order to "CO" and that this alone was the real holdup. I don't believe that. It's but a part of the picture. Other than these, she offered no further explanation. During my short conversation with her, I was put on hold and CUT OFF, which I also did not appreciate at all. Par for the course in my opinion.
Out of curiosity, I telephoned 1 877 222 ADSL, a Verizon tech support center. I chose each of the options from the menu and noted that the option for checking "order status" was busy--3 times. No answer, just a busy. All the other options are answering. Hmmmm... wonder how many folks are sitting here like me wondering what the hell is going on? They know.. believe me, they know... they just don't want to say... too embarrassing and the legal beagles at Verizon have probably advised against "honesty." Honesty is apparently not a good corporate policy these days.
I would have expected that Verizon's Cindy Hayle might offer some kind of incentive to seeing as how I clearly stated in my letter that I have NO inclination AT ALL to give Verizon ANOTHER chance to disappoint me or take advantage of my good faith agreement or lie to me or steal more of my time. ANYONE reading my letter could NOT have mistaken that. Did Ms. Hayle read and understand the point of my letter? Where, in my letter, is the presumption that I'm still waiting for Verizon? I think if I had completely fallen short of one of my customer's expectations, I'd have offered them SOMETHING. Verizon's Cynthia Hayle offered personal telephone calls as to status of my order but indicated they are waiting on hardware and that in the meantime they would try to hook me up if another customer leaves Verizon. I told her how sad it indeed is that my BEST shot for DSL with Verizon relied upon a customer leaving Verizon. That's pathetic--and par in my opinion
Personally, I don't care what Verizon does at this point. I must act as though Verizon does not exist if I want DSL service (or internet service at all). Ms Hayle's telephone call, while appreciable, results in ZERO effectivity in the real picture and actually confirms my desire to leave Verizon for local/long distance telephone service. Especially since no incentive to continue waiting was offered or suggested or even hinted and she is, apparently, a "Customer Relations Specialist" and was responding to me via the "Vice President of Verizon." Again, PAR!!!
I keep looking at this modem and thinking real hard about the fact that Verizon won't offer to come and get it. I keep thinking about what I'd be in for if I HAD in fact been connected and was bound to the 1 year contract to use Verizon DSL service... suppose the service is as poor on the back end as it is on the front end. Maybe this is all just a blessing in disguise.
My original Complaint Letter is pasted below.
Sincerely,
W. Mark Wilson
================================================
Dear Claudia Hunter & Verizon,
It is indeed a very rare thing that I take a measure such as this but, for the
life of me, I CANNOT contain my sincere and most justifiable indignance and I
feel compelled to expose what I believe to be, at the very least, a violation of
fair trade law in this country.
I cannot begin to tell you just how upset I am with Verizon over my order for
DSL internet service. There are two kinds of people I do not associate with;
liars and thieves. Thus far, Verizon has managed to reflect both personas.
Allow me to explain, please.
I ordered my DSL and Verizon ISP together on December 1, 2000 after shopping
over the phone for what I will estimate was about an hour and a half. On my
first call, I spoke with steve.anschutz@verizon.com. When I later ordered, I
was told by nadia.mitchell@verizon.com that your DSL modems were in short supply
and to expect a 1½ to 2½ week wait until one could be shipped to me. It was
confirmed to me at that same time that connections for DSL were available but
modems not. I patiently waited 3 full weeks. I called to see why I had not
received a modem or the software and I discovered that my order had been
completely dropped... as though I never called and no order was ever placed.
You stole my time, my enthusiasm and my trust as a consumer. I then placed a
second order with ramin.goshtaiy@verizon.com and was again told there would be a
2 to 3 week wait because of ISP CONNECTIVITY limitations with regard to
infrastructure here locally in Everett, WA. Nonetheless, I agreed to give
Verizon DSL another shot at it. I was told I would be online with Verizon DSL
by January 19, nearly a full months waiting time, AGAIN.
I emailed and called shortly thereafter JUST to confirm that my order had indeed
resulted in some kind of positive action. At that time I was told, "looks like
you'll be active on January 23rd." -Lie number 1. The emails, addressed to 2
individuals who gave me the addresses as a specific means of confirming status
of my order, NEVER responded in any way whatsoever.
I asked about the additional delay of 4 days. I was again told of the problem
with opening new connections for DSL in Everett, WA. Just for fun, I called
back a few days later to check status when the modem finally arrived. They said
I would be active "on January 29."-Lie number 2.
I complained that at that rate of delay, that perhaps I should just count on
never having it since every time I called the due date was being progressively
pushed further and further out. I think you can do the math and see my logic-in
5 days my due date moved 10 days out. Curious to see what would happen, I
waited another day and I called to check status again. That time I was told
"January 31."-Lie number 3. I asked if there was some way, considering my
circumstance, that my order could be expedited. Answer, "No, we have a new
computer system and it won't let us override the time it selects for your
connection." Nice try... blame the computer...a faceless entity that anyone
with a telephone can blame for the inadequacies of those who use them. Is there
nobody in your entire outfit who can think their way out of the wet paper bag of
boardroom-built, customer-offensive corporate policies and practices. What
happened to the day when one human talked to another human and then together,
problems get solved. I get tired of hearing companies like you whine about the
FTC making your lives difficult-you're doing that just fine all by your selves.
GHEEEEEEEEZ... don't you get it? I actually had one of your phone weenies try
to blame the FTC for your problems in supplying my order. Ridiculous and
frivolous!!! Get some huggies on or go home!
Here it is now, January 21st, 2001. I've waited 7 weeks now, you've lied to me
repeatedly and stolen my time and taken advantage of me. And now you send me a
faceless EMAIL (thanks for the personal touch--I just love getting bad news in
this very professional form) telling me that I can expect DSL by "MARCH 8th"
based on what your "engineering department has determined." What a load of
horse crap Ms. Hunter. That's another 7+weeks. AND I have EVERY reason to
believe that THIS TOO is a LIE. Are you people anything other than white collar
LIARS and THEIVES? You are unquestionably practicing a DELIBERATE DECEPTION
upon me as well as being plain old inadequate in the first instance of killing
or dropping my order and causing me to wait for 3 weeks to discover, by MY own
action, not YOURS, that you'd so done. I am being treated UNFAIRLY and I don't
like it one BIT. And I don't care for your damned computer system either!!!
I've already twice scheduled the termination of my dial-up service. I told your
reps that thinking maybe they'd offer to hook me up with Verizon's dial-up
service until DSL was working for me.... but alas... no chance, sorry sir. What
the hell is wrong with you people???? Let me guess, it's just your job and you
don't get paid enough to care???... I thought so. Obviously, you're offering to
sell something you don't have, can't deliver and can't even come close to
knowing if and when you can deliver. I think that's about as illegal as
entering into a contract with no faith whatsoever. I assume you play a poor
game of poker too.
How about if I made an agreement with you wherein you said you'd give me a free
modem if I agreed to subscribe to your service for 1 year at $40 per month?
Then how about I changed my mind, never used your ISP but I kept your modem
which you could have sent to someone else who needed it? Would YOU feel like I
ripped you off, cheated, taken advantage of??? Yes, ofcourse you would! Well,
you've ripped me off by entering an agreement with me in sending the free modem,
requiring me to verbally consent to a 1 year contract and then REPEATEDLY
delaying the delivery and use of that modem and your so called "service" and
lying to me about connectivity.
Well, I don't take kindly to being hustled or BS'd. I NEVER allow anyone to lie
to me a 3RD time and when I can help it, I don't allow myself to be ripped off
in the same place twice. Where Verizon has taken weeks and weeks of my time, I
am now taking an additional hour or two out of my weekend to email a few
friends. I called Verizon locally the other day (my last call by the way). I
asked to speak to some at the "Help Desk" as directed by a Verizon telephone
operator who initially answered. I held for 27 minutes before choosing an
option to leave a message. My message was clear... PLEASE call me TODAY
regarding my order. I left more than enough contact info. I BEGGED for a
callback so that I could speak to someone with something more than a GUESS about
was going on with the delays. NO ONE returned my call. Instead, I got your
email-what a joke you've played on me Verizon!!! Don't laugh too hard though.
Please note that this email (along with your pathetic notice of a completely
unacceptable and utterly inexcusable delay) is being sent TWICE to MULTIPLE
persons at each of the following offices around the United States:
Attorneys General Office of the State of Washington
American Association of Individual Investors
Alabama Attorney General's Office Consumer Affairs Section
California Attorney General
California Contractors State Licensing Board
California Dept. of Consumer Affairs
CA Santa Cruz Cty District Attorney Consumer Affairs Division
Cambridge, Massachusetts Consumers' Council
Colorado Dept. of Law Consumer Protection
Connecticut Attorney General Consumer Tips
Connecticut Dept. of Consumer Protection
Delaware Attorney General consumer information
Federal Trade Commission
FCC
Florida Attorney General's Office
Florida Dept. of Agriculture Division of Consumer Services
Florida State Attorney Consumer Protection
Hawaii Dept. of Commerce & Consumer Affairs
Idaho Attorney General Consumer Protection
Illinois Attorney General's Office
Illinois: City of Chicago Dept. of Consumer Services
Indiana Attorney General's Office
Indiana Office of the Utility Consumer Counselor
Iowa Attorney General Consumer Protection Division
Kansas Insurance Department
Kentucky Attorney General's Office
Jacksonville, Florida Division of Consumer Affairs
Maine Office of Consumer Credit Regulation
Maryland Attorney General
Maryland's Office of People's Advocate
Massachusetts Attorney General
Massachusetts Office of Consumer Affairs
Michigan Dept. of Consumer & Industry Services
Minnesota Attorney General
Mississippi Attorney General Consumer Protection Division
National Fraud Information Center
New Hampshire Attorney General Consumer Protection Bureau
New Jersey Attorney General's Consumer Division
New Jersey Division of Consumer Affairs
New York Attorney General
NYC Dept. of Consumer Affairs
New York State Consumer Protection Board
North Carolina Attorney General Consumer Protection
NYC Public Advocate Consumer Complaining
Ohio Attorney General
Ohio Consumers' Counsel
Oregon Consumer League
Oregon Dept. of Consumer and Business Services
Pennsylvania Attorney General's Bureau of Consumer Protection
Pennsylvania Office of Consumer Advocate
Pennsylvania Utilities Commission Information
San Francisco's Consumer Advocate
South Carolina Department of Consumer Affairs
South Dakota Attorney General's Office
Tennessee Division of Consumer Affairs
Texas Attorney General's
Utah Attorney General
Utah Division of Consumer Protection
Utah Dept. of Commerce Div. of Consumer Protection
Virginia Beach Consumer Affairs Division
Virginia Office of Consumer Affairs
Washington State Attorney General's Consumer Information
Alabama Consumer Affairs Section
Arizona Consumer Protection
California Division of Public Rights
Colorado Consumer Protection
Connecticut Consumer Tips
Florida Attorney General's Office Consumer Information
Idaho Consumer Information
Iowa Attorney General's Office Consumer Homepage
Kansas Consumer Protection
Kentucky Consumer Protection Home Page
Louisiana Consumer Protection
Maine Consumer Protection Unit
Maryland Attorney General - Consumer Protection
Mississippi Consumer Laws
Missouri Consumer Protection Division
Nebraska Division of Consumer Protection
Nevada Consumer Protection
New Hampshire Consumer Protection and Antitrust Bureau
NJ Division of Consumer Affairs
North Dakota Office of Attorney General - CPAT
Ohio Consumer Protection
Oklahoma Consumer Division
Oregon - Justice Department - Financial Fraud Section
Pennsylvania Office of Attorney General Public Protection
South Dakota Consumer Protection
Texas- Consumer Protection & Elder Law
Washington Consumer Protection
American Association of Individual Investors
American Association of Retired Persons (AARP)
American Council on Consumer Interests
Association of Certified Fraud Examiners
CalPIRG California Public Interest Research Group
Center for Democracy & Technology
Center for Science in the Public Interest
Class Action Resource & Information Group
Consumer Action (San Francisco) E-mail
Consumer Alert
Consumer Attorneys of California
Consumer-Net
Council of Better Business Bureaus
Direct Selling Association Code of Ethics
Internet Consumer Protection Agency
Inventors Awareness Group
National Assn. of Consumer Agency Administrators (NACAA) E-mail
National Consumer Law Center
National Consumers League
National Council of Individual Investors
National Consumer Organizations
National Fraud Information Center (National Consumers League -- info)
NICE -- National Institute for Consumer Education
Netcheck Commerce Bureau
Public Citizen founded by Ralph Nader
Public Interest Research Groups (USPIRG & state PIRGs)
Rural Consumers Coalition for the Advancement of Telecommunications
SOCAP -- Society of Consumer Affairs Professionals in Business
Tele-Consumer Hotline (telephone service help)
TRAC -- Telecommunications Research & Action Center
Trial Lawyers for Public Justice
US Dept. Of Justice
(ALL OF THE ABOVE SORTA GET PAID ENOUGH TO CARE).
Let me just condense the list right here for you... how about 30+ law firms
known for class action suits, yep... the internet is a wonderful thing-got em
all right here. Then there's AG offices for each of the 50 states (including
your home state of Missouri) and every conceivable consumer group I could find
tonight AND the ones I'll find later this afternoon. And then, some of the "top
dogs" at Verizon... special services folks and other subsidiaries of Verizon,
past present and future and maybe some Investor Relations people would like to
know that I might want to go into some trading chat rooms and message boards and
publish this story there as well. And I may keep looking after that. I mean
why should I stop now... you guys have dragged me all over for going on 8 weeks
now. That's how angry you've made me. And then when I'm finished locating and
emailing consumer agencies, I'll send this to the 267 folks in my address book
and tell them to run like hell from anything that says Verizon on it. I hear it
costs 6 times more to get a new customer than to keep an existing one and 30
times more to get one to come back that left angry (not including the damages
done by the angry customer through word to others).
Whomever is not yet emailed in THIS email WILL be by tomorrow afternoon, I
assure you. Fact is, I'm tired, real tired, OF YOU!!!! But I'm not finished.
Congratulate yourselves Verizon for a fine SCREWING of a consumer. Yes, I am a
customer, my telephone service is with Verizon and you can bet your sweet A-S
I'll be calling Qwest on Monday AM.
And I wouldn't be surprised if you got more than a few telephone calls down at
your legal offices about this-my money says your screwing a BUNCH of people and
that this is NOT AT ALL UNIQUE-AG's get paid to take care of folks like you.
And by the way, if you want your modem back, send someone out here to my face
and I'll give it to them gently. I am not about to lift a finger to mail it to
you... not a finger!... you don't deserve it and I don't deserve to be bothered
with accommodating you any longer. If anything, I think I'll kick the thing out
into the street and try not to cry as the first car obliterates your good money
into several thousand pieces of Verizon garbage, each one worth MORE than your
empty promises, lies and pathetic practices and the employees who run your
useless silicon/pvc coated empire.
Have a real nice Monday AM.... ya'll.
W. Mark Wilson
2831 91st Street SE
Everett, WA 98201
425 357 9914
425 337 9407
425 379 6477
----- Original Message -----
From: <claudia.hunter@verizon.com>
To: <wmarkwilson@peoplepc.com>
Sent: Saturday, January 20, 2001 3:37 PM
Subject: 425 357-9914 Due Date Delayed
> Mr. Mark Wilson ,
>
> Thank you for your recent request concerning DSL. The engineering
> department has determined a short delay is unavoidable to fulfill your
> order. When all necessary requirements are met, your DSL service will
> be provisioned. Your service should be established before 03/08/01,
> if this changes someone will contact you as soon as possible.
>
> Thank You,
> Claudia Hunter
> Order Specialist
> Verizon DSL - St. Louis
Out of curiosity, I telephoned 1 877 222 ADSL, a Verizon tech support center. I chose each of the options from the menu and noted that the option for checking "order status" was busy--3 times. No answer, just a busy. All the other options are answering. Hmmmm... wonder how many folks are sitting here like me wondering what the hell is going on? They know.. believe me, they know... they just don't want to say... too embarrassing and the legal beagles at Verizon have probably advised against "honesty." Honesty is apparently not a good corporate policy these days.
I would have expected that Verizon's Cindy Hayle might offer some kind of incentive to seeing as how I clearly stated in my letter that I have NO inclination AT ALL to give Verizon ANOTHER chance to disappoint me or take advantage of my good faith agreement or lie to me or steal more of my time. ANYONE reading my letter could NOT have mistaken that. Did Ms. Hayle read and understand the point of my letter? Where, in my letter, is the presumption that I'm still waiting for Verizon? I think if I had completely fallen short of one of my customer's expectations, I'd have offered them SOMETHING. Verizon's Cynthia Hayle offered personal telephone calls as to status of my order but indicated they are waiting on hardware and that in the meantime they would try to hook me up if another customer leaves Verizon. I told her how sad it indeed is that my BEST shot for DSL with Verizon relied upon a customer leaving Verizon. That's pathetic--and par in my opinion
Personally, I don't care what Verizon does at this point. I must act as though Verizon does not exist if I want DSL service (or internet service at all). Ms Hayle's telephone call, while appreciable, results in ZERO effectivity in the real picture and actually confirms my desire to leave Verizon for local/long distance telephone service. Especially since no incentive to continue waiting was offered or suggested or even hinted and she is, apparently, a "Customer Relations Specialist" and was responding to me via the "Vice President of Verizon." Again, PAR!!!
I keep looking at this modem and thinking real hard about the fact that Verizon won't offer to come and get it. I keep thinking about what I'd be in for if I HAD in fact been connected and was bound to the 1 year contract to use Verizon DSL service... suppose the service is as poor on the back end as it is on the front end. Maybe this is all just a blessing in disguise.
My original Complaint Letter is pasted below.
Sincerely,
W. Mark Wilson
================================================
Dear Claudia Hunter & Verizon,
It is indeed a very rare thing that I take a measure such as this but, for the
life of me, I CANNOT contain my sincere and most justifiable indignance and I
feel compelled to expose what I believe to be, at the very least, a violation of
fair trade law in this country.
I cannot begin to tell you just how upset I am with Verizon over my order for
DSL internet service. There are two kinds of people I do not associate with;
liars and thieves. Thus far, Verizon has managed to reflect both personas.
Allow me to explain, please.
I ordered my DSL and Verizon ISP together on December 1, 2000 after shopping
over the phone for what I will estimate was about an hour and a half. On my
first call, I spoke with steve.anschutz@verizon.com. When I later ordered, I
was told by nadia.mitchell@verizon.com that your DSL modems were in short supply
and to expect a 1½ to 2½ week wait until one could be shipped to me. It was
confirmed to me at that same time that connections for DSL were available but
modems not. I patiently waited 3 full weeks. I called to see why I had not
received a modem or the software and I discovered that my order had been
completely dropped... as though I never called and no order was ever placed.
You stole my time, my enthusiasm and my trust as a consumer. I then placed a
second order with ramin.goshtaiy@verizon.com and was again told there would be a
2 to 3 week wait because of ISP CONNECTIVITY limitations with regard to
infrastructure here locally in Everett, WA. Nonetheless, I agreed to give
Verizon DSL another shot at it. I was told I would be online with Verizon DSL
by January 19, nearly a full months waiting time, AGAIN.
I emailed and called shortly thereafter JUST to confirm that my order had indeed
resulted in some kind of positive action. At that time I was told, "looks like
you'll be active on January 23rd." -Lie number 1. The emails, addressed to 2
individuals who gave me the addresses as a specific means of confirming status
of my order, NEVER responded in any way whatsoever.
I asked about the additional delay of 4 days. I was again told of the problem
with opening new connections for DSL in Everett, WA. Just for fun, I called
back a few days later to check status when the modem finally arrived. They said
I would be active "on January 29."-Lie number 2.
I complained that at that rate of delay, that perhaps I should just count on
never having it since every time I called the due date was being progressively
pushed further and further out. I think you can do the math and see my logic-in
5 days my due date moved 10 days out. Curious to see what would happen, I
waited another day and I called to check status again. That time I was told
"January 31."-Lie number 3. I asked if there was some way, considering my
circumstance, that my order could be expedited. Answer, "No, we have a new
computer system and it won't let us override the time it selects for your
connection." Nice try... blame the computer...a faceless entity that anyone
with a telephone can blame for the inadequacies of those who use them. Is there
nobody in your entire outfit who can think their way out of the wet paper bag of
boardroom-built, customer-offensive corporate policies and practices. What
happened to the day when one human talked to another human and then together,
problems get solved. I get tired of hearing companies like you whine about the
FTC making your lives difficult-you're doing that just fine all by your selves.
GHEEEEEEEEZ... don't you get it? I actually had one of your phone weenies try
to blame the FTC for your problems in supplying my order. Ridiculous and
frivolous!!! Get some huggies on or go home!
Here it is now, January 21st, 2001. I've waited 7 weeks now, you've lied to me
repeatedly and stolen my time and taken advantage of me. And now you send me a
faceless EMAIL (thanks for the personal touch--I just love getting bad news in
this very professional form) telling me that I can expect DSL by "MARCH 8th"
based on what your "engineering department has determined." What a load of
horse crap Ms. Hunter. That's another 7+weeks. AND I have EVERY reason to
believe that THIS TOO is a LIE. Are you people anything other than white collar
LIARS and THEIVES? You are unquestionably practicing a DELIBERATE DECEPTION
upon me as well as being plain old inadequate in the first instance of killing
or dropping my order and causing me to wait for 3 weeks to discover, by MY own
action, not YOURS, that you'd so done. I am being treated UNFAIRLY and I don't
like it one BIT. And I don't care for your damned computer system either!!!
I've already twice scheduled the termination of my dial-up service. I told your
reps that thinking maybe they'd offer to hook me up with Verizon's dial-up
service until DSL was working for me.... but alas... no chance, sorry sir. What
the hell is wrong with you people???? Let me guess, it's just your job and you
don't get paid enough to care???... I thought so. Obviously, you're offering to
sell something you don't have, can't deliver and can't even come close to
knowing if and when you can deliver. I think that's about as illegal as
entering into a contract with no faith whatsoever. I assume you play a poor
game of poker too.
How about if I made an agreement with you wherein you said you'd give me a free
modem if I agreed to subscribe to your service for 1 year at $40 per month?
Then how about I changed my mind, never used your ISP but I kept your modem
which you could have sent to someone else who needed it? Would YOU feel like I
ripped you off, cheated, taken advantage of??? Yes, ofcourse you would! Well,
you've ripped me off by entering an agreement with me in sending the free modem,
requiring me to verbally consent to a 1 year contract and then REPEATEDLY
delaying the delivery and use of that modem and your so called "service" and
lying to me about connectivity.
Well, I don't take kindly to being hustled or BS'd. I NEVER allow anyone to lie
to me a 3RD time and when I can help it, I don't allow myself to be ripped off
in the same place twice. Where Verizon has taken weeks and weeks of my time, I
am now taking an additional hour or two out of my weekend to email a few
friends. I called Verizon locally the other day (my last call by the way). I
asked to speak to some at the "Help Desk" as directed by a Verizon telephone
operator who initially answered. I held for 27 minutes before choosing an
option to leave a message. My message was clear... PLEASE call me TODAY
regarding my order. I left more than enough contact info. I BEGGED for a
callback so that I could speak to someone with something more than a GUESS about
was going on with the delays. NO ONE returned my call. Instead, I got your
email-what a joke you've played on me Verizon!!! Don't laugh too hard though.
Please note that this email (along with your pathetic notice of a completely
unacceptable and utterly inexcusable delay) is being sent TWICE to MULTIPLE
persons at each of the following offices around the United States:
Attorneys General Office of the State of Washington
American Association of Individual Investors
Alabama Attorney General's Office Consumer Affairs Section
California Attorney General
California Contractors State Licensing Board
California Dept. of Consumer Affairs
CA Santa Cruz Cty District Attorney Consumer Affairs Division
Cambridge, Massachusetts Consumers' Council
Colorado Dept. of Law Consumer Protection
Connecticut Attorney General Consumer Tips
Connecticut Dept. of Consumer Protection
Delaware Attorney General consumer information
Federal Trade Commission
FCC
Florida Attorney General's Office
Florida Dept. of Agriculture Division of Consumer Services
Florida State Attorney Consumer Protection
Hawaii Dept. of Commerce & Consumer Affairs
Idaho Attorney General Consumer Protection
Illinois Attorney General's Office
Illinois: City of Chicago Dept. of Consumer Services
Indiana Attorney General's Office
Indiana Office of the Utility Consumer Counselor
Iowa Attorney General Consumer Protection Division
Kansas Insurance Department
Kentucky Attorney General's Office
Jacksonville, Florida Division of Consumer Affairs
Maine Office of Consumer Credit Regulation
Maryland Attorney General
Maryland's Office of People's Advocate
Massachusetts Attorney General
Massachusetts Office of Consumer Affairs
Michigan Dept. of Consumer & Industry Services
Minnesota Attorney General
Mississippi Attorney General Consumer Protection Division
National Fraud Information Center
New Hampshire Attorney General Consumer Protection Bureau
New Jersey Attorney General's Consumer Division
New Jersey Division of Consumer Affairs
New York Attorney General
NYC Dept. of Consumer Affairs
New York State Consumer Protection Board
North Carolina Attorney General Consumer Protection
NYC Public Advocate Consumer Complaining
Ohio Attorney General
Ohio Consumers' Counsel
Oregon Consumer League
Oregon Dept. of Consumer and Business Services
Pennsylvania Attorney General's Bureau of Consumer Protection
Pennsylvania Office of Consumer Advocate
Pennsylvania Utilities Commission Information
San Francisco's Consumer Advocate
South Carolina Department of Consumer Affairs
South Dakota Attorney General's Office
Tennessee Division of Consumer Affairs
Texas Attorney General's
Utah Attorney General
Utah Division of Consumer Protection
Utah Dept. of Commerce Div. of Consumer Protection
Virginia Beach Consumer Affairs Division
Virginia Office of Consumer Affairs
Washington State Attorney General's Consumer Information
Alabama Consumer Affairs Section
Arizona Consumer Protection
California Division of Public Rights
Colorado Consumer Protection
Connecticut Consumer Tips
Florida Attorney General's Office Consumer Information
Idaho Consumer Information
Iowa Attorney General's Office Consumer Homepage
Kansas Consumer Protection
Kentucky Consumer Protection Home Page
Louisiana Consumer Protection
Maine Consumer Protection Unit
Maryland Attorney General - Consumer Protection
Mississippi Consumer Laws
Missouri Consumer Protection Division
Nebraska Division of Consumer Protection
Nevada Consumer Protection
New Hampshire Consumer Protection and Antitrust Bureau
NJ Division of Consumer Affairs
North Dakota Office of Attorney General - CPAT
Ohio Consumer Protection
Oklahoma Consumer Division
Oregon - Justice Department - Financial Fraud Section
Pennsylvania Office of Attorney General Public Protection
South Dakota Consumer Protection
Texas- Consumer Protection & Elder Law
Washington Consumer Protection
American Association of Individual Investors
American Association of Retired Persons (AARP)
American Council on Consumer Interests
Association of Certified Fraud Examiners
CalPIRG California Public Interest Research Group
Center for Democracy & Technology
Center for Science in the Public Interest
Class Action Resource & Information Group
Consumer Action (San Francisco) E-mail
Consumer Alert
Consumer Attorneys of California
Consumer-Net
Council of Better Business Bureaus
Direct Selling Association Code of Ethics
Internet Consumer Protection Agency
Inventors Awareness Group
National Assn. of Consumer Agency Administrators (NACAA) E-mail
National Consumer Law Center
National Consumers League
National Council of Individual Investors
National Consumer Organizations
National Fraud Information Center (National Consumers League -- info)
NICE -- National Institute for Consumer Education
Netcheck Commerce Bureau
Public Citizen founded by Ralph Nader
Public Interest Research Groups (USPIRG & state PIRGs)
Rural Consumers Coalition for the Advancement of Telecommunications
SOCAP -- Society of Consumer Affairs Professionals in Business
Tele-Consumer Hotline (telephone service help)
TRAC -- Telecommunications Research & Action Center
Trial Lawyers for Public Justice
US Dept. Of Justice
(ALL OF THE ABOVE SORTA GET PAID ENOUGH TO CARE).
Let me just condense the list right here for you... how about 30+ law firms
known for class action suits, yep... the internet is a wonderful thing-got em
all right here. Then there's AG offices for each of the 50 states (including
your home state of Missouri) and every conceivable consumer group I could find
tonight AND the ones I'll find later this afternoon. And then, some of the "top
dogs" at Verizon... special services folks and other subsidiaries of Verizon,
past present and future and maybe some Investor Relations people would like to
know that I might want to go into some trading chat rooms and message boards and
publish this story there as well. And I may keep looking after that. I mean
why should I stop now... you guys have dragged me all over for going on 8 weeks
now. That's how angry you've made me. And then when I'm finished locating and
emailing consumer agencies, I'll send this to the 267 folks in my address book
and tell them to run like hell from anything that says Verizon on it. I hear it
costs 6 times more to get a new customer than to keep an existing one and 30
times more to get one to come back that left angry (not including the damages
done by the angry customer through word to others).
Whomever is not yet emailed in THIS email WILL be by tomorrow afternoon, I
assure you. Fact is, I'm tired, real tired, OF YOU!!!! But I'm not finished.
Congratulate yourselves Verizon for a fine SCREWING of a consumer. Yes, I am a
customer, my telephone service is with Verizon and you can bet your sweet A-S
I'll be calling Qwest on Monday AM.
And I wouldn't be surprised if you got more than a few telephone calls down at
your legal offices about this-my money says your screwing a BUNCH of people and
that this is NOT AT ALL UNIQUE-AG's get paid to take care of folks like you.
And by the way, if you want your modem back, send someone out here to my face
and I'll give it to them gently. I am not about to lift a finger to mail it to
you... not a finger!... you don't deserve it and I don't deserve to be bothered
with accommodating you any longer. If anything, I think I'll kick the thing out
into the street and try not to cry as the first car obliterates your good money
into several thousand pieces of Verizon garbage, each one worth MORE than your
empty promises, lies and pathetic practices and the employees who run your
useless silicon/pvc coated empire.
Have a real nice Monday AM.... ya'll.
W. Mark Wilson
2831 91st Street SE
Everett, WA 98201
425 357 9914
425 337 9407
425 379 6477
----- Original Message -----
From: <claudia.hunter@verizon.com>
To: <wmarkwilson@peoplepc.com>
Sent: Saturday, January 20, 2001 3:37 PM
Subject: 425 357-9914 Due Date Delayed
> Mr. Mark Wilson ,
>
> Thank you for your recent request concerning DSL. The engineering
> department has determined a short delay is unavoidable to fulfill your
> order. When all necessary requirements are met, your DSL service will
> be provisioned. Your service should be established before 03/08/01,
> if this changes someone will contact you as soon as possible.
>
> Thank You,
> Claudia Hunter
> Order Specialist
> Verizon DSL - St. Louis