Wisdom Needed...

[Lumbr1]

What is the name of your state (only U.S. law)Hello All,

Wisdom Needed.... I'll try to make this as short as possible and hope someone can provide me wisdom. I work for a national company I'm paid hourly wage and a monthly bonus based on qouta dollars basically half of gross profit dollars. There are four levels and if you reach the set amount per lever you earn your bonus. There are many things that can effect the qouta dollars such as not charging a customer for delivery, to low of a margin, etc.

Here is my question I was given a sale from another associate for an item needless to say this order went bad and the customer was unhappy, he was qouted a price from that associate however it didn't include sales tax and wasn't delivered on time, He called the Store Manager who then issued him a large credit ( rightfully so ) the customer was correct.

Today I printed my sales report and noticed they took from my qouta sales the full amount of the credit this is a very large number is this legal? If I'm paid on quota dollars should it be only the quota dollar amount of the credit not the actual credit?

Basically I lost the total credit amount, wasn't informed of any problem or credit for this customer that my company agreed to yet I'm financial responsible for what my company agreed upon.

Legal?

Tyvm

 

[cbg]

Not illegal.

It depends on the terms of your compensation package. This is not a matter directly addressed by law.

 

[HRZ]

Depends on written policy...and there is nothing illegal that comes to mind with sticking a rotten order on the hapless soul who lost touched it I think it's a pretty stupid counter productive quirk...but hey..management makes the rules .....run/duck/hide with hand off orders in future ? . KIll the customer with kindness but insist he wait for ....to help him.

One big chain rated/compensated salespeople on net margin ...so if a salesperson got rid of a big return or damaged or obsolete item he or she actually got penalized to do so...so it sometimes sat gathering dust.
one local chain store got charge backs of customer on line orders returned into store ...that thriving branch by any other measure is now gone.