Injured by a Laser Hair Removal (Silkn)

[mysteriosix19]

What is the name of your state (only U.S. law)? Hawaii

There is supposed to be a system that disables the device if not safe for use, it did not work.
The feature is mentioned at least 5 times in their video and printed manual.

My skin is discolored, hopefully it will go back to it's normal tone. However, it's been 3 week or so and the marks are pretty obvious.

The rep has not emailed me back since 2 weeks. I told her that I need mederma and aloe vera to lighten the skin and protect it until it hopefully reverts to my originally skin color. I am also using anti-bacteria cream to try prevent any infections to the area that would cause a scar. I have about 5 columns of stripes going down my leg about 1 inch apart and 1 inch long on both legs.

I really need the mederma cream and the other two treatment items if possible. I don't know how many tubes I will need, as this is a large area that has been burnt. Does anyone know if by law they are required to provide me with compensation for my injury?

P.S. I told the rep, I was pissed off at her, because she told me to put ice or a frozen vegetable on my burn, which could have caused another burn on my skin which was freshly burnt by their product. I was in so much discomfort that I actually told her that, I didn't mean to tell her she could have added more injuries to me. From a scale of 0 to 10, there were several points in which the pain/discomfort was a 10, which is why I went to see a doctor who gave me a prescribed anti biotic and a list of other items that will help with the treatment of my injury.

 

[Mass_Shyster]

There is no law that says they must pay for your treatment solely because you claim they caused your injury. The only way to FORCE them to pay is to sue them and have the court order the payment.

 

[AnonUserName]

What is the name of your state (only U.S. law)? Hawaii

There is supposed to be a system that disables the device if not safe for use, it did not work.
The feature is mentioned at least 5 times in their video and printed manual.

My skin is discolored, hopefully it will go back to it's normal tone. However, it's been 3 week or so and the marks are pretty obvious.

The rep has not emailed me back since 2 weeks. I told her that I need mederma and aloe vera to lighten the skin and protect it until it hopefully reverts to my originally skin color. I am also using anti-bacteria cream to try prevent any infections to the area that would cause a scar. I have about 5 columns of stripes going down my leg about 1 inch apart and 1 inch long on both legs.

I really need the mederma cream and the other two treatment items if possible. I don't know how many tubes I will need, as this is a large area that has been burnt. Does anyone know if by law they are required to provide me with compensation for my injury?

P.S. I told the rep, I was pissed off at her, because she told me to put ice or a frozen vegetable on my burn, which could have caused another burn on my skin which was freshly burnt by their product. I was in so much discomfort that I actually told her that, I didn't mean to tell her she could have added more injuries to me. From a scale of 0 to 10, there were several points in which the pain/discomfort was a 10, which is why I went to see a doctor who gave me a prescribed anti biotic and a list of other items that will help with the treatment of my injury.

The only legal remedy is to sue them.

 

[CJane]

Sue them, and once you're in court, PROVE that your injuries are above and beyond whatever was listed on the waiver you signed. You know the one - the consent to treat, that listed that you may be burned moderately to severely, that this is an imprecise method of hair removal and may be less effective on some than on others, that discoloration of the skin may (and likely will) occur, and that you understand all of that and are willing and eager to proceed.

 

[ecmst12]

I think this was something that OP used at home. Which was a bad idea from the start.

 

[CJane]

I think this was something that OP used at home. Which was a bad idea from the start.

Oh, I see that now.

So, one wonders if OP is darkly complected, or had recent sun exposure prior to "treatment".

Do not use Flash&Go on tanned skin or after sun exposure! Tanned skin, particularly following sun exposure, contains large quantities of the pigment melanin. This applies to all skin types and complexions, including those who don't seem to tan quickly. The presence of large quantities of melanin exposes the skin to higher risk of adverse effects when using Flash&Go or any other energy based treatment, including burns, blisters, and skin color changes (hyper- or hypo-pigmentation).

 

[mysteriosix19]

Oh, I see that now.

So, one wonders if OP is darkly complected, or had recent sun exposure prior to "treatment".

Do not use Flash&Go on tanned skin or after sun exposure! Tanned skin, particularly following sun exposure, contains large quantities of the pigment melanin. This applies to all skin types and complexions, including those who don't seem to tan quickly. The presence of large quantities of melanin exposes the skin to higher risk of adverse effects when using Flash&Go or any other energy based treatment, including burns, blisters, and skin color changes (hyper- or hypo-pigmentation).

I wore pants and avoided the sun 2 month prior just to try to be safe. I am light brown.

 

[OHRoadwarrior]

I suggest you review disclaimers you agreed to. I believe you will find any recovery very limited if any exists. Further FDA approval was only for physician use.

 

[Ladyback1]

I used Nair, or something similar, years ago. It burnt the crap out of my upper thigh....(and I still have a specific spot that is scarred, and more sensitive)

It's a risk you take with these kind of things. Move on---just be glad it wasn't your face!

 

[CJane]

I wore pants and avoided the sun 2 month prior just to try to be safe. I am light brown.

So, your skin contains quite a bit of melanin, even without sun exposure. And you suffered the exact adverse effects warned about on the website.

 

[AnonUserName]

Consequently treating dark skin with Silk׳n Flash & Go and any other hair removal device, can result in adverse effects such as burns, blisters, and skin color changes (pigmentation changes).

To address this issue, a unique SKIN COLOR SENSOR is embedded in the Silk’n Flash & Go to measure the treated skin complexion at the beginning of each session and occasionally during the session. The SKIN COLOR SENSOR ensures that pulses will only be emitted on suitable skin tones taking the guess work out of treatment.


http://www.silkn.com/english/Article.aspx?Item=1005&Section=983

Are you saying the skin color sensor failed to work? If so, your only option is to sue. There is nothing you can do to force this company to pay for treatment if they don't want to unless you sue and win.

Do you still have the product in your possession?

 

[OHRoadwarrior]

I am still wondering how OP gained possession of a device only approved for use by physicians in the US.

 

[TheGeekess]

I am still wondering how OP gained possession of a device only approved for use by physicians in the US.

It's for sale at half-a-dozen retailers for in-home use.

 

[AnonUserName]

I am still wondering how OP gained possession of a device only approved for use by physicians in the US.

According to the sites press release, this is FDA approved for home use.

http://www.silkn.com/upload/silk'n%20permanent%20fda%20press%20release.pdf

Now that I visited that site to post a couple links I now have advertisements all over FA for this device. Read at your own risk!

 

[OHRoadwarrior]

I suggest you read the actual FDA letters on the approval which say it is for a properly trained physician.

http://www.accessdata.fda.gov/cdrh_docs/pdf7/K072906.pdf