P
patsudo
Guest
The following is a set of questions along with the replies I received concerning several problems I have experienced. The original message is at the bottom and the most recent one is at the top. Please read through this and advise. Maybe I'm over-reacting?
Subject:
Re: Frame Set Question / Upgrade Problem again02
Date:
Thu, 14 Dec 2000 10:46:14 -0600
From:
"DownloadFAST.com" <support@DownloadFAST.com>
To:
"Patrick E. Hall" <patrickhall@japan.com>
How many times do I have to tell that the problem is with your bank, and it
does not make any difference which TP we use. We use Authorize.net which is
the largest TP on the internet. Most companies choose to ignore AVS and they
open themselves to fraud. We do not ignore AVS and when your bank screws it up
we have the FAX option. Why are you being such a pain in the ass. Just FAX
the override or fight with your bank. We don't need your abuse.
At 12:38 AM 12/15/2000 +0900, you wrote:
>
> Wow,
> This is a great way to build a good customer relationship. To limit one's
> location for acceptable services is like disallowing one's right to live! I
> have been in Japan for over 12 years without any complications, and for you
> to tell me to move back to the states to prevent glitches from entering my
> life is very arrogant. My suggestion is this: Contact YOUR DownloadFast
> PARTNER and have them remedy whatever international glitches they may be
> having... If it IS with the Bank's AVS Database, this should be easily fixed,
> If it IS because a certain person is residing in a different country, you may
> wish to seek another Credit Card Verification Service. You'd be surprised how
> many of us AMERICANS are living in foreign countries.
> I guess by now you probably realize that I'm not very impressed with your
> reply...
>
> Patrick E. Hall (YOUR CUSTOMER!!!!!!!!!!!!!!)
>
> P.S: I never received an answer explaining why my frames were unsuccessful.
>
> Cool Page Team wrote:
>>
>> Fax override is only way. You live in Japan after all. Come back to USA
>> if you don't want glitches. The problem is in the bank's AVS database
>> irregardless of what they have told you. Trust me I am the programmer and
>> I know.
>>
>> Don't link to us if you don't like our link. Or use HTML Object to make a
>> customized link to us.
>>
>> At 07:39 AM 12/10/2000 +0000, you wrote:
>> >inquiry: I am having problems again trying to purchase via DownloadFAST.
>> >When I originally tried
>> >to purchase CoolPagePro, I was continuously denied because of a glitch in
>> >their verification sytem
>> >for Japanese addresses. I have changed my AVS address through my bank and
>> >know that it is correct..
>> >This is becoming too tiresome for me, THE CUSTOMER I do not want to fax a
>> >request to overridee
>> >this is unnecessary. Please email me with a different procedure. I would
>> >like to upgrade to WebMaster..
>> >If this becomes too difficult, I will probably search for a different
>> >program to help me with my ideas..
>> >
>> >
>> >Please open http/www.patsudo.com and observe the frames. I have this set
>> for
>> >visitor resize, but itt
>> >is not working. Also, I added a link to your page. 3Dize, but when I click
>> >on it, it gives me a messagee
>> >asking if I want to download my own copy of coolpage. Only 2 choices OK
>> >Cancel. Very limiting,,
>> >I will take this link off of my page soon. Please give me some light at the
>>
>> >end of my tunnel..
What do you think about this?
PAT
Subject:
Re: Frame Set Question / Upgrade Problem again02
Date:
Thu, 14 Dec 2000 10:46:14 -0600
From:
"DownloadFAST.com" <support@DownloadFAST.com>
To:
"Patrick E. Hall" <patrickhall@japan.com>
How many times do I have to tell that the problem is with your bank, and it
does not make any difference which TP we use. We use Authorize.net which is
the largest TP on the internet. Most companies choose to ignore AVS and they
open themselves to fraud. We do not ignore AVS and when your bank screws it up
we have the FAX option. Why are you being such a pain in the ass. Just FAX
the override or fight with your bank. We don't need your abuse.
At 12:38 AM 12/15/2000 +0900, you wrote:
>
> Wow,
> This is a great way to build a good customer relationship. To limit one's
> location for acceptable services is like disallowing one's right to live! I
> have been in Japan for over 12 years without any complications, and for you
> to tell me to move back to the states to prevent glitches from entering my
> life is very arrogant. My suggestion is this: Contact YOUR DownloadFast
> PARTNER and have them remedy whatever international glitches they may be
> having... If it IS with the Bank's AVS Database, this should be easily fixed,
> If it IS because a certain person is residing in a different country, you may
> wish to seek another Credit Card Verification Service. You'd be surprised how
> many of us AMERICANS are living in foreign countries.
> I guess by now you probably realize that I'm not very impressed with your
> reply...
>
> Patrick E. Hall (YOUR CUSTOMER!!!!!!!!!!!!!!)
>
> P.S: I never received an answer explaining why my frames were unsuccessful.
>
> Cool Page Team wrote:
>>
>> Fax override is only way. You live in Japan after all. Come back to USA
>> if you don't want glitches. The problem is in the bank's AVS database
>> irregardless of what they have told you. Trust me I am the programmer and
>> I know.
>>
>> Don't link to us if you don't like our link. Or use HTML Object to make a
>> customized link to us.
>>
>> At 07:39 AM 12/10/2000 +0000, you wrote:
>> >inquiry: I am having problems again trying to purchase via DownloadFAST.
>> >When I originally tried
>> >to purchase CoolPagePro, I was continuously denied because of a glitch in
>> >their verification sytem
>> >for Japanese addresses. I have changed my AVS address through my bank and
>> >know that it is correct..
>> >This is becoming too tiresome for me, THE CUSTOMER I do not want to fax a
>> >request to overridee
>> >this is unnecessary. Please email me with a different procedure. I would
>> >like to upgrade to WebMaster..
>> >If this becomes too difficult, I will probably search for a different
>> >program to help me with my ideas..
>> >
>> >
>> >Please open http/www.patsudo.com and observe the frames. I have this set
>> for
>> >visitor resize, but itt
>> >is not working. Also, I added a link to your page. 3Dize, but when I click
>> >on it, it gives me a messagee
>> >asking if I want to download my own copy of coolpage. Only 2 choices OK
>> >Cancel. Very limiting,,
>> >I will take this link off of my page soon. Please give me some light at the
>>
>> >end of my tunnel..
What do you think about this?
PAT