M
MotherWit
Guest
Maryland
When my daughter was about one month old a 96 count box of "Huggies, Ultratrim" diapers was purchased for us by my mother-in-law. She purchased another when she was about ten months old. Between these two boxes of diapers I used approximately 120 of them (I still have the remainder). Of those 120 I had about 15 of the fastening tabs pull off when I went to fasten it upon its initial use, 1 came out already missing its tab, and one I my daughter had pulled off and was chewing on when I went to get her following her nap. I sent 3 complaints through their website on 5/3/2004, another on 5/5/2004, I also snail-mailed them a letter on 5/5/2004. I received no response so I filed a complaint with the Better Business Bureau of WI which they received on 5/17/2004. In all of these I included all of my contact information. By 5/19/2004 I still had not heard from them so I called and talked to one of their, almost pointless, complaint reps. I was of course told that I would receive a coupon for a new box of diapers and some cash off coupons. I proceeded to tell them that my concern was that this poses a choking hazard to children and that I would like to be notified of what action would be taken to rectify the situation. I was told that it was probably an isolated incident, that they would only take action if they saw a pattern, and that they are to overwhelmed with calls to respond to me. I don't know that I want to sue them but I would like to see that they take some action to prevent what could easily cause someone's child to choke. I would like to know what steps I should take. I have the letter that I sent to them if it would help.
When my daughter was about one month old a 96 count box of "Huggies, Ultratrim" diapers was purchased for us by my mother-in-law. She purchased another when she was about ten months old. Between these two boxes of diapers I used approximately 120 of them (I still have the remainder). Of those 120 I had about 15 of the fastening tabs pull off when I went to fasten it upon its initial use, 1 came out already missing its tab, and one I my daughter had pulled off and was chewing on when I went to get her following her nap. I sent 3 complaints through their website on 5/3/2004, another on 5/5/2004, I also snail-mailed them a letter on 5/5/2004. I received no response so I filed a complaint with the Better Business Bureau of WI which they received on 5/17/2004. In all of these I included all of my contact information. By 5/19/2004 I still had not heard from them so I called and talked to one of their, almost pointless, complaint reps. I was of course told that I would receive a coupon for a new box of diapers and some cash off coupons. I proceeded to tell them that my concern was that this poses a choking hazard to children and that I would like to be notified of what action would be taken to rectify the situation. I was told that it was probably an isolated incident, that they would only take action if they saw a pattern, and that they are to overwhelmed with calls to respond to me. I don't know that I want to sue them but I would like to see that they take some action to prevent what could easily cause someone's child to choke. I would like to know what steps I should take. I have the letter that I sent to them if it would help.
