Insurance refuses to give me the start date of my coverage

[diamond20]

What is the name of your state (only U.S. law)? PA

I need a document to prove that I have been covered by my insurance for the last 5 years. I requested a certificate of coverage but instead of a start date of coverage it states "at least 18 months or prior" and then end date of the coverage.

I asked them to put the actual start date of the coverage or at least month and year but they refuse and say they will not provide it. I asked to speak to the supervisor but they say she is not available and even if she was she would tell me the same thing.
I asked if there was a law or a rule stating they can't do that and they keep saying that there is no rule or law but they still will not provide me with the date.

That seems unreasonable since I have been paying for the coverage along with my employer and I feel that I should be able to get the start date in writing. I could be wrong of course. Can someone tell me if there is any way I can get the start date out of them?
Thank you in advance

 

[cbg]

There is not a rule or law that says they have to give it to you, no. They have already given you what they are required by law to give you, which is the "exceeds 18 months" notification.

Just to be clear, there is no law that says they can't give it to you, but there is also no law that says they must.

I am asking this for a reason. What is happening that you need the exact state of coverage? What document are you filling out or what service are you applying for that requires it? PM me if you'd rather, but if I knew more about the reason behind your request I might be of more assistance.