Texas:
Yes, your letter is hard to read.....or stay interested at the very least. I understand your frustration (on your friend's behalf), but you won't get very far by rambling on and on with full of accusations on how "stupid" they are, how everything is "their fault", and threatening to call tv stations......Nor are they obligated to respond to you - a "bystander". You need a different approach.
First, the person who needs to be calling and/or writing letters is your friend - the person this invloves. Have him call the TX AG office and speak to a live person. Avoid the 800#. Instead call them directly at 972-396-1115. This number is also a call center, but if you enter a ss# and/or case#, you can get directed to a live person. They will only talk to the person belonging to this SS or case #. The people that will answer this call will be the lowest level employees on the totem pole - also know as "Gatekeepers". It is hard to get past them without first explaining to them what the problem is. You need to be as nice and freindly as possible at all times, or they will not do a thing for you and even hang up on you (this seems to be an okay thing for them to do). More than likely, they will tell you they will give the info to the appropriate person and "get back with you". Be sure to get their name and record the date and time called. Keep calling them, each time telling them the person you spoke to the time before, tell them you haven't gotten a response, and ask for a supervisor. If you can show them you've already called a few times before, and can name names, they will be more apt to put you thru to a supervisor (they are taught not to put these calls straight thru to a supervisor at first). Then, when you do get thru to a manager, be super nice .....do NOT start with the accusations.....but rather have all documentation, records, a copy of the original order etc. in front of you to refer to. Try to make this person your friend and be willing to personally look into the situation for you. Be willing to accept the answer they will look into it and get back to you......and then be patient. Something like this will NOT be on their priority list of things to do (admit a possible mistake - C'mon!). Call the next week and ask to speak to that manager personally, and the next week, and the next week. You have to try to pinpoint the one person out of that office who is working on your case.....always keep track of names...otherwise you'll get transferred around from person to person.
In the meantime, write a letter outlining the problem to the state "home office" in Austin - direct it to the AG of the state by name. Stick to the facts.... cite certain records and docs, dates etc. DO NOT be accusatory or condescending. Do not threaten them and it does no good to complain about "how hard of a time" this is on your friend.....Someone at the main office will make record of your letter and more than likely, pass it back to someone in your local city office to handle, but they will now be more apt to "work faster" because you've brought it to the attention of "the big guys" who write their paychecks. If you don't hear anything (give it 30+ days), contact the main office in Austin again....this time by phone.. and refer to your letter.
I know this is long.....sorry. Since your friend probably cannot afford an attorney to do all this, this is a way. I suggest this from experience in Texas......different siutation, but after I did all of the above, I got results pretty quickly. Good luck!
