What is the name of your state?Texas
This july my family (husband and toddler) moved into a new apartment building when our lease ended at a much more expensive building. We found the new place was so similar but that we would be paying nearly 200 dollars less (from 675+water) to 514 a month. Soon after, we discovered that the apartment we were given has numerous problems with it. There was a horrible ant problem in which they would enter both bedrooms through the windows. I would discover my son's window covered in ants, and many would enter our own window because both anthills were located directly in the seam between the ground and brick wall outside. After several complaints, at least 5 over the course of a two month period, maintenance properly tended to this issue, asking why the building management never put us on the extermination list. We said we'd reported it many times and all they did was repair a dent in the screen of my son's window, and spray a little on the outisde of his.
During this time we were also plagued with horrible ceiling leaks that ruined many clothes and special items in our master bedroom's closet. Things that cannot be replaced molded because they were stored in the closet's corner, and I discovered only some time later that there was a leak there.
The bathroom would leak at least every week, I or my husband would discover the floor covered with water and report it, either to management in the morning after putting a pot or pan to catch the water, or by calling the emergency maintenance line if it was after hours. Eventually, the ceiling began to mold, and maintenance was forced to remove the entire ceiling to fix the leakage problem this november, after three months of our complaining to the building that we needed the leak fixed.
The mold was very large, and covered at least a 4 foot length, by about 2 and a half feet. Several days later, a rancid smell appeared in our linen closet, and when I removed the clothing from it, mold was discovered there as well. The floor paneling was removed to find that mold was growing between it and the cement floor. The leak apparently had come from the air conditioning unit of the second floor apartment, and the mold ruined several clothing items. It took a week's complaining for them to investigate this and clean it, we had to deal with the smell for that long. It was comparable to a rotting animal being in our bathroom and the smell spread out into the hallway.
Last month when I was hospitalized for pneumonia and lung problems the doctor told me that if we had mold and leaks so bad the complex should never hav released the aprtment to us, and we should have been placed in another.
Sometime around the cutting of our ceiling roaches began to appear. I immediately reported this problem, telling them that I would find roaches in the bathroom often, and because of the location of our bedroom, there as well. Recently (2 weeks ago) I found them in the kitchen, growing and multiplying in numbers. There are cracks between the counter and shelves that they hide between. I cannot enter the kitchen at night without seeing at least half a dozen. Recently, I have discovered much larger ones dwelling here that hiss and fly, and it was only after phoning the emergency maintenance line and saying this that they agreed to visit us in the morning. The man's exact words were "Roaches? Do they fly?" I answered yes, and he said they would visit in the morning. He said he did not understand why we were not on the extermination list. I told him neither do I because I've reported this at least 4 times since I first noticed their arrival. We were always told they had put us on the list, would put us on the list, or would put in a work order to have it taken care of, but we had no results.
I keep my home spotless, or as spotless as I can with a small child. When there are spills they are cleaned, garbage is not allowed to settle, and dishes are washed each night in the dishwasher. I vacuum at least every two to three days.
Please, is there anything we can do? It's been one problem after another here. I've never had this kind of issue before, because I've never had to live around roaches, or breathe in mold, or deal with a management that lies to our face when we report problems. I would like a new apartment, or to get out of this lease to move into a better complex. Is it possible to?
This july my family (husband and toddler) moved into a new apartment building when our lease ended at a much more expensive building. We found the new place was so similar but that we would be paying nearly 200 dollars less (from 675+water) to 514 a month. Soon after, we discovered that the apartment we were given has numerous problems with it. There was a horrible ant problem in which they would enter both bedrooms through the windows. I would discover my son's window covered in ants, and many would enter our own window because both anthills were located directly in the seam between the ground and brick wall outside. After several complaints, at least 5 over the course of a two month period, maintenance properly tended to this issue, asking why the building management never put us on the extermination list. We said we'd reported it many times and all they did was repair a dent in the screen of my son's window, and spray a little on the outisde of his.
During this time we were also plagued with horrible ceiling leaks that ruined many clothes and special items in our master bedroom's closet. Things that cannot be replaced molded because they were stored in the closet's corner, and I discovered only some time later that there was a leak there.
The bathroom would leak at least every week, I or my husband would discover the floor covered with water and report it, either to management in the morning after putting a pot or pan to catch the water, or by calling the emergency maintenance line if it was after hours. Eventually, the ceiling began to mold, and maintenance was forced to remove the entire ceiling to fix the leakage problem this november, after three months of our complaining to the building that we needed the leak fixed.
The mold was very large, and covered at least a 4 foot length, by about 2 and a half feet. Several days later, a rancid smell appeared in our linen closet, and when I removed the clothing from it, mold was discovered there as well. The floor paneling was removed to find that mold was growing between it and the cement floor. The leak apparently had come from the air conditioning unit of the second floor apartment, and the mold ruined several clothing items. It took a week's complaining for them to investigate this and clean it, we had to deal with the smell for that long. It was comparable to a rotting animal being in our bathroom and the smell spread out into the hallway.
Last month when I was hospitalized for pneumonia and lung problems the doctor told me that if we had mold and leaks so bad the complex should never hav released the aprtment to us, and we should have been placed in another.
Sometime around the cutting of our ceiling roaches began to appear. I immediately reported this problem, telling them that I would find roaches in the bathroom often, and because of the location of our bedroom, there as well. Recently (2 weeks ago) I found them in the kitchen, growing and multiplying in numbers. There are cracks between the counter and shelves that they hide between. I cannot enter the kitchen at night without seeing at least half a dozen. Recently, I have discovered much larger ones dwelling here that hiss and fly, and it was only after phoning the emergency maintenance line and saying this that they agreed to visit us in the morning. The man's exact words were "Roaches? Do they fly?" I answered yes, and he said they would visit in the morning. He said he did not understand why we were not on the extermination list. I told him neither do I because I've reported this at least 4 times since I first noticed their arrival. We were always told they had put us on the list, would put us on the list, or would put in a work order to have it taken care of, but we had no results.
I keep my home spotless, or as spotless as I can with a small child. When there are spills they are cleaned, garbage is not allowed to settle, and dishes are washed each night in the dishwasher. I vacuum at least every two to three days.
Please, is there anything we can do? It's been one problem after another here. I've never had this kind of issue before, because I've never had to live around roaches, or breathe in mold, or deal with a management that lies to our face when we report problems. I would like a new apartment, or to get out of this lease to move into a better complex. Is it possible to?
