J
Jaycoguy234
Guest
What is the name of your state? California
About two weeks ago we received a phone call from a woman who claimed to be the loan agent of our client. She requested us to verify that the client was self-employed in 2002 and 2003. But after looking over the file of the client, he was only a wage-earner in those two years. So I told the loan agent that we cannot verify that the client is self-employed in 2002 and 2003. The woman was kind of pissed off. When I tried to ask for her mailing address so I could send her a letter to follow up the conversation, she started yelling at me and said things like I refused to help the client and therefore the client couldn't get the loan. She also argued there was no reason I needed to write to her since I have refused to help. She hanged up the phone without giving me her mailing address.
Afterward, I called the client and asked him why he would tell the loan agent to call us knowing that there was no way we could verify for him. He said it was not his idea and he didn't know why the loan agent would do that.
Today somehow I found out the loan has gone through. Now I am worried that the loan agent might have fudged what I said on the phone. She might have lied that I have helped to verify for the client in order to push the loan to go through.
I want to know what you would do under the situation to protect yourself. I am thinking to send her a written letter so I can once again clarify that I have not verified for the client that he was self-employed in those two years. But the problem is that I don't even have her mailing address. I tried to look up her information on the internet but all I found is an email address. I tried to ask the client but he refused to tell me. Now it seems to me the only way I can send something in writing to her is by email. Is an email as good as a paper letter under the circumstance?
I know I might sound a little paranoid. But i just worried in case something happen in the future, she would lie and insist that I have verified for the client while I can only insist that I have not done it without any proof. I want something in my hand to prove that I have exerted a reasonable effort to clarify to her that I cannot help the client to verify that he was self-employed in those two years. Would an email do it?
Any advice will be appreciated. Happy thanksgiving everyone.
About two weeks ago we received a phone call from a woman who claimed to be the loan agent of our client. She requested us to verify that the client was self-employed in 2002 and 2003. But after looking over the file of the client, he was only a wage-earner in those two years. So I told the loan agent that we cannot verify that the client is self-employed in 2002 and 2003. The woman was kind of pissed off. When I tried to ask for her mailing address so I could send her a letter to follow up the conversation, she started yelling at me and said things like I refused to help the client and therefore the client couldn't get the loan. She also argued there was no reason I needed to write to her since I have refused to help. She hanged up the phone without giving me her mailing address.
Afterward, I called the client and asked him why he would tell the loan agent to call us knowing that there was no way we could verify for him. He said it was not his idea and he didn't know why the loan agent would do that.
Today somehow I found out the loan has gone through. Now I am worried that the loan agent might have fudged what I said on the phone. She might have lied that I have helped to verify for the client in order to push the loan to go through.
I want to know what you would do under the situation to protect yourself. I am thinking to send her a written letter so I can once again clarify that I have not verified for the client that he was self-employed in those two years. But the problem is that I don't even have her mailing address. I tried to look up her information on the internet but all I found is an email address. I tried to ask the client but he refused to tell me. Now it seems to me the only way I can send something in writing to her is by email. Is an email as good as a paper letter under the circumstance?
I know I might sound a little paranoid. But i just worried in case something happen in the future, she would lie and insist that I have verified for the client while I can only insist that I have not done it without any proof. I want something in my hand to prove that I have exerted a reasonable effort to clarify to her that I cannot help the client to verify that he was self-employed in those two years. Would an email do it?
Any advice will be appreciated. Happy thanksgiving everyone.