What is the name of your state? CA
Hi everyone. These forums have been a great help to me in the past and hopefully someone can shed some light for me on problems at work. Sorry if this is somewhat repetitive.
I started a job this past January at one of the major US crecit bureaus. The job as you can imagine is stressful. About 3 weeks after passing training my supervisor started telling me I wasn't fast enough on my calls and paperwork. I took it as constructive critizism and tried to do better. However she kept on riding the issue and coworkers kept telling me everything would make sense in time and it would take many months to start to grasp everything. THen she started saying I was gabbing too much at work, then everyone in my row was gabbing too much and her reputation was at stake. She started taking me aside and stating things I was supposed to be doing intentionally that were not true. Although I told her I accepted it as constructive criticism but that she misunderstood certain things. She basically told me I was not telling the truth and her story was the way it really was. Ok... so we just aren't the most compatible I figured. (I feel this next part is somewhat important):
There was an older woman working behind me that was not doing well either. For some reason the focus drifted from me to her.
My boss rode her so badly about her mistakes, etc. that the woman was literally shaking and stuttering. Instead of giving her the normal dicipline they ran straight to excessive call monitoring and paperwork reviews that were way above the norm, even for 'strugglers'. THe guidelines were pushed far beyond to the point that people were calling in the anonymous corporate line to complain about how my supervisor was treating this woman. They strung this out for months. She filed a harrassment complaint, which of course went through several meetings with everyone and conference calls with HR and Corporate. They eventually got her out of there by scaring her into making so many mistakes she couldn't make up her adherence to company requirements. So I see where my eventual answer from you all will come from. All of the support, including employee complaints about my supervisor did zero for this lady.
My supervisor also has a way of snapping at you when you ask a question. Instead of what's the problem or how can I help you, when I ask a question and she's busy she simply says things like "well what do you think, don't you remember anything? Don't you have a brain? If you didn't gab so much you'd have time to re-read your standard operational procedures and you'd know"... ok. She also makes up things, for instance, she told everyone in our office row that the whole building was calling us 'gabbers row' and making fun of us and that her reputation was on the line. So one of our 'group' asked these other supervisors and they all said they never said anything. She's used that line on me alone as well several times. Today she had another 'conference' with me and told me all the managers complained to her that I am lazy and not doing any work. I tried to explain an instance she brought up where I had been so busy taking calls that day that I had no time to do any side paperwork. I mistakenly put my blank tally sheet in the basket when returning the work and she insisted I was trying to slip out of doing work and she 'caught' me. I simply forgot to take my tally out of the pile, as many others do. Everything she accused me of today she could have backed up with system stats and paper stats, but she never has done this. I feel I would be vindicated if she would compile the stats and evidence, but so far it's purely conjecture on her part. She also supposedly went and told the head of our building that I was trying to fool her today by pretending to do paperwork. She said she walked past me twice and it appeared I was just staring at the same page over and over again to look busy. At this point I don't feel I will get anywhere in the company, or with my boss, because her opinion of me never changes and it's always based on things she perceives to be true that are not-and I hear it all the time.
So in closing this long post off, she's telling me everyone is complaining about me and they are not, she's abrasive and rude, she states facts that are not true about me to me personally and others. Even another supervisor told me yesterday she wished I had been moved onto her team during a shifting of teams we had last week so I'd have some peace. On one other note, which I'm sure totally killed any chance of peace between us, during another 'conference' a couple of months ago, she pushed me too far with the insinuations and I told her I felt I was her 'next victim' after the old lady.
My peers told me early on to go to HR and explain it professionally and ask to be placed on another team and I kept telling them my boss was getting better. I talked over things with them when it first started (before the old lady and again after), so I guess I'm mostly to blame for not looking out for number one and taking the proper channels to get out of the situation.
Is there any recourse I have at all to get myself out of this situation without having to leave my or stay on her 'team'? How can I tell HR my boss is bothering me-it can't be done or everyone would do it. Should I be looking for another job? I don't want her to get fired, I just want her to leave me alone and I'm hoping I have something on my side.
Thank you
Hi everyone. These forums have been a great help to me in the past and hopefully someone can shed some light for me on problems at work. Sorry if this is somewhat repetitive.
I started a job this past January at one of the major US crecit bureaus. The job as you can imagine is stressful. About 3 weeks after passing training my supervisor started telling me I wasn't fast enough on my calls and paperwork. I took it as constructive critizism and tried to do better. However she kept on riding the issue and coworkers kept telling me everything would make sense in time and it would take many months to start to grasp everything. THen she started saying I was gabbing too much at work, then everyone in my row was gabbing too much and her reputation was at stake. She started taking me aside and stating things I was supposed to be doing intentionally that were not true. Although I told her I accepted it as constructive criticism but that she misunderstood certain things. She basically told me I was not telling the truth and her story was the way it really was. Ok... so we just aren't the most compatible I figured. (I feel this next part is somewhat important):
There was an older woman working behind me that was not doing well either. For some reason the focus drifted from me to her.
My boss rode her so badly about her mistakes, etc. that the woman was literally shaking and stuttering. Instead of giving her the normal dicipline they ran straight to excessive call monitoring and paperwork reviews that were way above the norm, even for 'strugglers'. THe guidelines were pushed far beyond to the point that people were calling in the anonymous corporate line to complain about how my supervisor was treating this woman. They strung this out for months. She filed a harrassment complaint, which of course went through several meetings with everyone and conference calls with HR and Corporate. They eventually got her out of there by scaring her into making so many mistakes she couldn't make up her adherence to company requirements. So I see where my eventual answer from you all will come from. All of the support, including employee complaints about my supervisor did zero for this lady.
My supervisor also has a way of snapping at you when you ask a question. Instead of what's the problem or how can I help you, when I ask a question and she's busy she simply says things like "well what do you think, don't you remember anything? Don't you have a brain? If you didn't gab so much you'd have time to re-read your standard operational procedures and you'd know"... ok. She also makes up things, for instance, she told everyone in our office row that the whole building was calling us 'gabbers row' and making fun of us and that her reputation was on the line. So one of our 'group' asked these other supervisors and they all said they never said anything. She's used that line on me alone as well several times. Today she had another 'conference' with me and told me all the managers complained to her that I am lazy and not doing any work. I tried to explain an instance she brought up where I had been so busy taking calls that day that I had no time to do any side paperwork. I mistakenly put my blank tally sheet in the basket when returning the work and she insisted I was trying to slip out of doing work and she 'caught' me. I simply forgot to take my tally out of the pile, as many others do. Everything she accused me of today she could have backed up with system stats and paper stats, but she never has done this. I feel I would be vindicated if she would compile the stats and evidence, but so far it's purely conjecture on her part. She also supposedly went and told the head of our building that I was trying to fool her today by pretending to do paperwork. She said she walked past me twice and it appeared I was just staring at the same page over and over again to look busy. At this point I don't feel I will get anywhere in the company, or with my boss, because her opinion of me never changes and it's always based on things she perceives to be true that are not-and I hear it all the time.
So in closing this long post off, she's telling me everyone is complaining about me and they are not, she's abrasive and rude, she states facts that are not true about me to me personally and others. Even another supervisor told me yesterday she wished I had been moved onto her team during a shifting of teams we had last week so I'd have some peace. On one other note, which I'm sure totally killed any chance of peace between us, during another 'conference' a couple of months ago, she pushed me too far with the insinuations and I told her I felt I was her 'next victim' after the old lady.
My peers told me early on to go to HR and explain it professionally and ask to be placed on another team and I kept telling them my boss was getting better. I talked over things with them when it first started (before the old lady and again after), so I guess I'm mostly to blame for not looking out for number one and taking the proper channels to get out of the situation.
Is there any recourse I have at all to get myself out of this situation without having to leave my or stay on her 'team'? How can I tell HR my boss is bothering me-it can't be done or everyone would do it. Should I be looking for another job? I don't want her to get fired, I just want her to leave me alone and I'm hoping I have something on my side.
Thank you
