I live in a subdivision, in Illinois, a few miles from the nearest town and the phone companies equipment is not up to par. Every 3 months a part in one of the boxes goes bad and I have no phone service while they replace it, which should only take 1 day but they add in their corporate bs so it's usually about 5 days. Every time I have a problem they immediately think that it must be the electrical in my house, although I live in a 3 year old house and have been having these problems as soon as the house was built. Every time they find that it is the same part that has gone bad 1/2 from my house. I use dialup for internet and I connect at 26.4k, while the normal connection rate is about 48k. I am frequently disconnected from the internet and it is not the ISP's fault. It is the cheap faulty equipment of the phone companies. I've complained many times with SBC and have talked with the foreman, but nothing has been done. As soon as I mention anything about my internet connectivity I am basically ignored and told that 26.4k is the standard connection rate. How can this be the standard connection rate when the people living 3 miles away in the city are connecting at 48k? Because of SBC's equipment I am not even available to order SBC's dsl. You'd think with the recurring charge of replacing the part that they would simply fix everything for good so they can have a happy customer and also a DSL customer. I'm frustrated and am basically trying to figure out if there is a way to force SBC to replace their out-of-date faulty equipment.? Thank you.
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