UNCLEBUCK said:
Hi BradleyS,
I had a thread about a situation that has now come to a conclusion, but I'd really like to see your take on this. It was a sale of family owned real estate handled by executor's, which were family members. (I'll refer to them as 'Seller's')
1) Seller's ask that an individual be named as an 'exclusion' in listing contract (3% as opposed to 6%) if he becomes Buyer as they had already spoken to him about the property.
Contract also states that the 3% will apply even if he is repesented by any other agent.
2) Broker that has 30 years of experience as a full time Realtor agree's with all terms and signs listing Contract along with Seller's. They now have a legally binding agreement.
3) The very next day, Broker calls and asks to meet with Seller's. He explains to them that he has made a 'mistake' by agreeing to the 'even if repesented by any other agent'. He convinces them that no Broker or Agent would ever agree to this and that is just can't possibly be done, even though it was his mistake. They believe him, and agree to ammend contract to not include that phrase.
4) As you may have already guessed, the exclusion did become the Buyer, and was reresented by another Realtor. Seller's spoke to several Attorney's, all of which felt it would be a very difficult case to win as they had signed the addendum. The case was settled after the Broker's agency offered to accept 50% of contested amount.
Also note that Broker never bothered to contact the Seller himself.
So here is my question. Immediately upon signing the contract, shouldn't the Broker have been 'looking out for the best interest's of the Seller's? Or do the Realtor Code of Ethic's exclude ethic's when it comes to their member's commission's?
My Answer:
There are no exclusions in the REALTORS Code of Ethics.
Article 1---paraphrased
The REALTORS/BROKERS primary duty is to work in the best interest of their client, BUT this does not relieve REALTORS/BROKERS of their obligation to treat all parties honestly.
This is a good reference case that I found. It has good info.
See Quechee Lakes Rental Corp v. Boggess
Vermont Supreme Court
Supreme Court stated "a broker cannot be controlled by his own judgement, rather than that of his principal."
Additionally, the court stated "the broker had a duty to communicate material information relevant to the sale and it's failure to do so constituted as breach of fidicuary duty...................when a broker breaches a fiduciary duty to a principal, the broker is not entitled to receive a commission."
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I recommend that any person that thinks that their REALTOR whether a broker or salesperson is not or didn't (past) look out for their best interest, get a copy of the NAR's Code of Ethics, contact the local board office and file a written complaint stating the facts about which article the REALTOR may have not followed.
Additionally, contact your state's Real Estate Commision and find their procedures in filing a complaint.
I personally, work very hard to be a great broker. My dad was a broker for 35 years. If I believe, beyond any doubts, that one of my agents breached their fiduciary duty or was not looking out for their client's best interest, I will send their license to the Real Estate Commission along with a written complaint. I have done it before, and will love to do it again. Most broker's will not due this......they terminate the agent and then the agent goes to another brokerage to work.
I'm sick and tired of real estate professionals being compared with "used car salesman." The only way this will change is:
--From the public filing complaints at the local and state level.
--Broker's/owner's doing their job and get the "riff raff" out of this profession by filing written complaints.
Even though a transaction has been closed and a commission has been paid, you should be able to file a complaint.