What is the name of your state? Arkansas
Here is the question. What should I do? Should I sue?
A few months ago, I drove through some water in my BMW during a flash flood. It stalled, but started a little while later, running fine. I looked in the enigine block and there was water in the oil. So, immediately I decided to take it into the dealer to see if anything was wrong with it. I also decided to have them do the Level II inspection (50,000 mile inspection which is pretty much them changing the fluids and standing back and looking at your car and charging you $1350). Anyway, they said that there was no damage to the car and gave it back after doing the "inspection" and changing the fluids (including transmission, supposedly). The next week, I noticed my transmission acting strange, grinding when changing gears, etc. It was gradual at first, then got worse. So, a few weeks later I called them and told them about it. I took it in, and they opened up the transmission case and water poured out. Hmmm..... They did not have an answer to why the water was in there after they had supposedly checked for water damage / changed the transmission fluid. They stuck to their story that they had changed the fluid (as it was on my invoice and there was no way that they had charged me without actually changing it, that was sarcasm by the way). That day they wanted to charge me to replace the transmission fluid ~$140. I told them that that was ridiculous and they agreed to replace it for free and see if that solved my problem. It did not. I brought it back in one more time to see if by chance there was water STILL in the transmission case, but they told me there wasn't (although I don't even think they checked because to even check you would have to drain a quart and then add a quart, which they told me that they would have to charge me for and I agreed, then they said I did not owe them anything when I picked it up). This time they said that I definitely need a new transmission. They said that there is no way to work on an M3 transmission, they just replace them. The estimate that they gave me was ~ $7000. I don't know whether they changed the fluid or not, either way it was not done properly and water stayed in my transmission and susequently damaged it. So, as you see, the BMW was negligent in repairing my car and not forthcoming when presented with the problem. What should I do?
Any advice would be appreciated
Here is the question. What should I do? Should I sue?
A few months ago, I drove through some water in my BMW during a flash flood. It stalled, but started a little while later, running fine. I looked in the enigine block and there was water in the oil. So, immediately I decided to take it into the dealer to see if anything was wrong with it. I also decided to have them do the Level II inspection (50,000 mile inspection which is pretty much them changing the fluids and standing back and looking at your car and charging you $1350). Anyway, they said that there was no damage to the car and gave it back after doing the "inspection" and changing the fluids (including transmission, supposedly). The next week, I noticed my transmission acting strange, grinding when changing gears, etc. It was gradual at first, then got worse. So, a few weeks later I called them and told them about it. I took it in, and they opened up the transmission case and water poured out. Hmmm..... They did not have an answer to why the water was in there after they had supposedly checked for water damage / changed the transmission fluid. They stuck to their story that they had changed the fluid (as it was on my invoice and there was no way that they had charged me without actually changing it, that was sarcasm by the way). That day they wanted to charge me to replace the transmission fluid ~$140. I told them that that was ridiculous and they agreed to replace it for free and see if that solved my problem. It did not. I brought it back in one more time to see if by chance there was water STILL in the transmission case, but they told me there wasn't (although I don't even think they checked because to even check you would have to drain a quart and then add a quart, which they told me that they would have to charge me for and I agreed, then they said I did not owe them anything when I picked it up). This time they said that I definitely need a new transmission. They said that there is no way to work on an M3 transmission, they just replace them. The estimate that they gave me was ~ $7000. I don't know whether they changed the fluid or not, either way it was not done properly and water stayed in my transmission and susequently damaged it. So, as you see, the BMW was negligent in repairing my car and not forthcoming when presented with the problem. What should I do?
Any advice would be appreciated
